Difference between revisions of "Training for Success"
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| − | Our goal at GrowthZone is to provide you with the training and documentation needed to be successful in implementing the | + | Our goal at GrowthZone is to provide you with the training and documentation needed to be successful in implementing the ChamberMaster/MemberZone software solution. Regardless of your learning style, we provide you with several alternate methods for training: |
*'''Instructor Led On-line Webinars''' – a suite of training sessions lead by a certified GrowthZone trainer are available on a regular basis. These sessions provide a virtual classroom, where you can interact with the instructor. '''[http://growthzone.growthzoneapp.com/growthzonetraining Click Here]''' to view the training calendar. | *'''Instructor Led On-line Webinars''' – a suite of training sessions lead by a certified GrowthZone trainer are available on a regular basis. These sessions provide a virtual classroom, where you can interact with the instructor. '''[http://growthzone.growthzoneapp.com/growthzonetraining Click Here]''' to view the training calendar. | ||
*'''Pre-recorded Sessions''': If you prefer to listen to pre-recorded session, on your own schedule, a library of video recordings is available. Along with longer workshop recordings, you will also find short one-subject tutorials. '''[http://supportwiki.memberzone.org/index.php?title=Training_Videos Click Here]''' to view the library of pre-recorded sessions. | *'''Pre-recorded Sessions''': If you prefer to listen to pre-recorded session, on your own schedule, a library of video recordings is available. Along with longer workshop recordings, you will also find short one-subject tutorials. '''[http://supportwiki.memberzone.org/index.php?title=Training_Videos Click Here]''' to view the library of pre-recorded sessions. | ||
*'''Supplemental Handouts''': If you prefer to read material (or wish to use handouts as you listen to an instructor led session/pre-recorded session), supplemental handouts are available for all sessions. '''[http://supportwiki.memberzone.org/index.php?title=Training_Videos Click Here]''' to view the library of supplemental hand-outs. | *'''Supplemental Handouts''': If you prefer to read material (or wish to use handouts as you listen to an instructor led session/pre-recorded session), supplemental handouts are available for all sessions. '''[http://supportwiki.memberzone.org/index.php?title=Training_Videos Click Here]''' to view the library of supplemental hand-outs. | ||
| − | *'''Self-guided Help Documentation''': A full online help Wiki is available to answer specific how-to questions that may come up as you are performing a specific task in the software. '''[http://supportwiki. | + | *'''Self-guided Help Documentation''': A full online help Wiki is available to answer specific how-to questions that may come up as you are performing a specific task in the software. '''[http://supportwiki.chambermaster.com/Main_Page Click Here]''' to view the WIKI. |
=='''<span style="color:#800080">Training Sessions'''</span>== | =='''<span style="color:#800080">Training Sessions'''</span>== | ||
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*'''Instructor Led On-line Webinar''': '''[http://growthzone.growthzoneapp.com/growthzonetraining Click Here]''' to view the training calendar. | *'''Instructor Led On-line Webinar''': '''[http://growthzone.growthzoneapp.com/growthzonetraining Click Here]''' to view the training calendar. | ||
| − | *'''Recorded session''': [[ | + | *'''Recorded session''': [[Solution_Overview_Video|GrowthZone Solution Overview]] |
*'''Supplemental Handout''': [[Solution_Overview_Handout|GrowthZone Solution Overview]] | *'''Supplemental Handout''': [[Solution_Overview_Handout|GrowthZone Solution Overview]] | ||
| Line 71: | Line 71: | ||
* '''Instructor-led Webinar''': [http://growthzone.growthzoneapp.com/growthzonetraining Click Here] to view the training calendar. | * '''Instructor-led Webinar''': [http://growthzone.growthzoneapp.com/growthzonetraining Click Here] to view the training calendar. | ||
| + | *'''Recorded Session''': [[Setting_up_your_Membership_Types_Video|GrowthZone Setting up Your Membership Types and Online Application Form]] | ||
* '''Supplemental Handout''': [[GrowthZone_Setup_Membership_Types|GrowthZone Setting Up Your Membership Types]] | * '''Supplemental Handout''': [[GrowthZone_Setup_Membership_Types|GrowthZone Setting Up Your Membership Types]] | ||
| Line 124: | Line 125: | ||
*'''Supplemental Handout''': [[GrowthZone_Event_Management_Handout|GrowthZone Event Management]] | *'''Supplemental Handout''': [[GrowthZone_Event_Management_Handout|GrowthZone Event Management]] | ||
| − | Learning Objectives: | + | '''Learning Objectives''': |
* How to Create an Event | * How to Create an Event | ||
* How to Customize an Event | * How to Customize an Event | ||
| Line 133: | Line 134: | ||
* How to Check-in Event Attendees | * How to Check-in Event Attendees | ||
| − | + | =='''<span style="color:#800080">GrowthZone Support WIKI'''</span>== | |
---- | ---- | ||
Visit the '''[[Welcome_to_the_Online_Support_Wiki_for_GrowthZone|GrowthZone WIKI]]''' for additional step by step instructions, tips & tricks… | Visit the '''[[Welcome_to_the_Online_Support_Wiki_for_GrowthZone|GrowthZone WIKI]]''' for additional step by step instructions, tips & tricks… | ||
Latest revision as of 13:08, 31 May 2019
Contents
- 1 Overview
- 2 Training Sessions
- 2.1 GrowthZone Solution Overview
- 2.2 GrowthZone Communications & Lists/Committees
- 2.3 GrowthZone – Setting Up Billing
- 2.4 GrowthZone – Setting up your Membership Types and Online Application Form
- 2.5 GrowthZone - Managing Your Contacts & Members
- 2.6 GrowthZone Managing Your Billing
- 2.7 GrowthZone - Event Management
- 3 GrowthZone Support WIKI
Overview
Our goal at GrowthZone is to provide you with the training and documentation needed to be successful in implementing the ChamberMaster/MemberZone software solution. Regardless of your learning style, we provide you with several alternate methods for training:
- Instructor Led On-line Webinars – a suite of training sessions lead by a certified GrowthZone trainer are available on a regular basis. These sessions provide a virtual classroom, where you can interact with the instructor. Click Here to view the training calendar.
- Pre-recorded Sessions: If you prefer to listen to pre-recorded session, on your own schedule, a library of video recordings is available. Along with longer workshop recordings, you will also find short one-subject tutorials. Click Here to view the library of pre-recorded sessions.
- Supplemental Handouts: If you prefer to read material (or wish to use handouts as you listen to an instructor led session/pre-recorded session), supplemental handouts are available for all sessions. Click Here to view the library of supplemental hand-outs.
- Self-guided Help Documentation: A full online help Wiki is available to answer specific how-to questions that may come up as you are performing a specific task in the software. Click Here to view the WIKI.
Training Sessions
The following sessions are recommended as you begin the on-boarding process, or if you are new to the software. The training venues provided above give you a holistic foundation of the platform. As your onboarding project progresses, you will work with your project manager to implement the specific needs and requirements for your business using weekly 1:1 project time or other scheduled sessions as follow-up to the training venue used.
GrowthZone Solution Overview
The GrowthZone Solution Overview session is an introductory course to help new users (or those requiring a refresher) learn how to navigate in GrowthZone. This session will introduce participants to general navigation of the software, and an overview of each module will be shared to provide a basic understanding of what each module will accomplish.
- Instructor Led On-line Webinar: Click Here to view the training calendar.
- Recorded session: GrowthZone Solution Overview
- Supplemental Handout: GrowthZone Solution Overview
Learning Objectives:
- How to Navigate the GrowthZone System
- Common Icons
- Overview of GrowthZone Modules
GrowthZone Communications & Lists/Committees
The GrowthZone Communications and List/Committee modules make it easy to connect with your board and to organize your contacts into lists for different types of communication. In this session, participants will learn how to setup and manage communications.
- Instructor Led On-line Webinar: Click Here to view the training calendar
- Recorded Session: GrowthZone Communications and Groups
- Supplemental Handout: GrowthZone Communications and Groups
Learning Objectives:
- How to customize signatures
- How to create email templates
- How to configure automated messaging
- How to configure unsubscribe message for group-based emails
- How to use archive email address when sending emails from outside of GrowthZone
- How to create lists/committees
- How to add members to lists/committees
- How to send emails to lists/committees
- How to send individual emails
- How to log call/notes
GrowthZone – Setting Up Billing
GrowthZone allows you to easily generate invoices, send invoices, and manage payments. In this session, participants will learn the basic steps to perform initial setup of billing within the GrowthZone software.
- Instructor Led Webinar: Click Here to view the training calendar
- Recorded Session: GrowthZone Setting Up Billing
- Supplemental Handout: GrowthZone Setting Up Billing
Learning Objectives:
- How to setup your Chart of Accounts
- How to setup Payment Terms
- How to setup Invoice/Statement Templates
- How to configure System Billing Defaults
- How to Setup Integrated Payment Processing
- How to Setup Taxes
- How to Setup Goods/Services
GrowthZone – Setting up your Membership Types and Online Application Form
Your membership packages allow you to provide different levels of benefits to your members. In this session participants will learn the skills to setup membership packages, and manage on-line applications.
- Instructor-led Webinar: Click Here to view the training calendar.
- Recorded Session: GrowthZone Setting up Your Membership Types and Online Application Form
- Supplemental Handout: GrowthZone Setting Up Your Membership Types
Learning Objectives:
- How to Setup Membership Policies
- How to Setup Directory Listing Types
- How to Setup Membership Types (packages)
- How to Setup Your Membership Application Form
- How to Approve & Manage On-line Applications
GrowthZone - Managing Your Contacts & Members
Acquiring and managing contacts and members is made easy with GrowthZone. In the session users will learn the basics of setting up and managing their contacts and memberships.
- Instructor-led Webinar: Click Here to view the training calendar.
- Recorded Session: Managing Your Contacts & Members
- Supplemental Handout: GrowthZone – Managing Your Contacts & Members
Learning Objectives:
- How to Add New Business/Individuals to the Database
- How to Add/Edit/Delete Contact Information
- How to Setup Info Hub Access for Contacts
- How to Add Memberships to Businesses/Individuals
- How to Upgrade/Downgrade/Adjust/Drop Memberships
- How to Use Contact Reports
GrowthZone Managing Your Billing
GrowthZone allows you to easily generate invoices, send invoices, and manage payments. In this session, participants will learn the basic steps to managing their billing.
- Instructor-led Webinar: Click Here to view the training calendar.
- Recorded Session: GrowthZone Managing Your Billing
- Supplemental Handout: GrowthZone Managing Your Billing
Learning Objectives:
- How to Create Invoices
- How to Accept Payments (Cash, Check, Credit Card)
- How to Issue Credits
- How to Issue Refunds
- How to Process Write-offs
- How to Run Upcoming Billing (for membership renewals, and other recurring fees)
- How to Deliver Invoices
- How to Re-deliver Over-due Invoices
- How to Generate Accounting Reports
- How to Review Accounting Summary for Accounting software updates
GrowthZone - Event Management
The GrowthZone Events module is designed to help you navigate every aspect of the event process - everything from inviting attendees to tracking registrations to creating invoices. In this session, participants will learn the basics of setting up events.
- Instructor-led Webinar: Click Here to view the training calendar.
- Recorded Session: GrowthZone Event Management
- Supplemental Handout: GrowthZone Event Management
Learning Objectives:
- How to Create an Event
- How to Customize an Event
- How to Manage Event Invitations
- How to Manage Event Registrations (Updates, Cancellations)
- How to Generate an Event Roster
- How to Generate Event Nametags
- How to Check-in Event Attendees
GrowthZone Support WIKI
Visit the GrowthZone WIKI for additional step by step instructions, tips & tricks…
