Store

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Setup Your Store

Set-up Store Categories

Using categories in your store will make it easy for visitors to your store to find just what they are looking for. Setting up your store categories is a two step process, first you will setup the category list, then you will add the categories to your store.

Search store.png
  1. Click Setup in the left-hand navigation panel.
  2. Click Category Lists in the Categories section.
  3. Click the Add button.
    Store category list 2020.png
  4. Select Store Item from the Category Type.
  5. Enter a Name for the category list.
  6. Check Can Be Used Publicly?. This must be enabled to make the categories searchable on your web-site.
  7. (Optional) Enter a description, for internal purposes.
  8. Click Done.
  9. Add categories to your list by clicking the category in the Name column.
  10. You can add categories individually by clicking the Add button OR click the Add Multiple to add many categories at one time.
  11. Click Done.

Set-up Shipping Options

The Shipping functions allow you to set the shipping fees associated to a sale. First step is to setup pricing tiers, second is to associate those tiers to a shipping option. Access the Shipping Options via Setup > Finance > Shipping.

Set Price Tiers

The Price Tiers screen is where you can set up your shipping price thresholds. Each item in the Price Tier is a price range with a minimum and a maximum value.

Price Tiers6.jpg
  1. Click Setup in the Navigation Panel.
  2. Click Shipping in the Finance section.
  3. Click the Price Tiers tab.
    Price Tiers 2.jpg
  4. To add a price tier, click the + button.
    Price Tiers 3.jpg
  5. Greater or equal than (Min) - Enter the minimum purchase dollar amount that will qualify for a designated shipping price.
  6. Less than (Max) - Enter the maximum purchase dollar amount that will qualify for a designated shipping price.
  7. Repeat the steps above to add all price tiers.
  8. Click Save.

Set Shipping Options

On the Shipping Options tab you will create a set of shipping options, associate the price tiers, and assign the shipping cost for each tier. You may have multiple shipping option sets, for example you may have options for ground shipping, air shipping, pick up in store and so on. All of the shipping option sets that you create will automatically be available in your store at checkout.

  1. Click the Shipping Options tab.
  2. Click the Add button.
    Shipping Option Add Edit.jpg
  3. Enter a Name for the Shipping Option set.
  4. Enter a Description of the set.
  5. Select the Is Active check-box to be able to select this set.
  6. Account - Select the account to which the shipping revenue should assigned.
  7. Click Done.
  8. Click the Setup Shipping Options Tiers icon Shipping Icon.jpg
    Price Tier Fees.jpg
  9. Enter the Shipping Fee you wish to associate to each tier.
  10. Click Done.

Set Store General Settings

  1. Click Store in the Navigation Panel.
  2. Click the Settings tab.
    Store Settings 2.jpg
  3. The Entire Url will be initially blank. Once you have created the page to be added to your website, the URL will be populated.
  4. Store Description - The Store Description will be displayed at the top of your store page.
  5. Payment Gateway: If using an alternate payment gateway for your store, select it from the list. If no payment gateway is selected, your default gateway will be used.
  6. Click Done.

Adding the Store to your Web-site

To add the store to your web-site, you will first configure the web-site page through the back office. Once the page has been configured you will add it to your web-site.

Back-office Setup Store page setup

  1. Click Setup.
  2. Click Sites in the Website/Content Management System section.
  3. Click the Actions button for your website
  4. Click Modules/Pages.
    Manage Site Modules1.jpg
  5. Click the Add Module button.
    Add Site Module.jpg
  6. Configure the following:
    • Site Module Type: Select Store from the drop-down list.
    • Enter the Title for the Module - this title will be displayed on your web-site
    • Enter the Relative Path to your store. The relative path is the final portion of the URL. The system will automatically build the full path and display in the Entire URL setting once you have save the page.
    • Select the Template you wish to use for your store from the drop-down list.
  7. Click Done.
  8. In the list of modules displayed, click the hyper-link for the store page you just created. Copy the URL for the store.

Add Page to Web-site

  1. Launch your web-site.
  2. In Edit mode, click the Dashboard icon DB Icon.jpg in the upper left corner.
  3. Click Menus.
  4. Click the drop-down arrow next to Custom Links.
  5. Paste the URL to your store in the URL text box.
  6. Enter the name for this menu item in the Link Text text-box.
  7. Click Add to Menu. You new page menu item will be added to the menu structure shown to the right. You can re-position where it will be in the menu structure by dragging and moving it to the desired location.
  8. Click Save Menu.

Show Me

Setup Goods/Services Items for Store Products

Goods and Services allow you to define the fee items associated to the products you will sell in your store. See Setup Goods & Services for instructions.

One Row.png

NOTE: You must assign your store goods/services to a Goods/Service Type of "Physical Product" or "Digital Product" to make it available when you add products to the store.

Add Products to Your Store

  1. In the Store module, click the Products tab. A list of all products currently setup in your system will be displayed.
    Products.jpg
  2. Click the Add button.
    Edit store item 2020.png
  3. Configure the following for your new product:
    • Name - This is the name of the product that will be displayed on the public web-site.
    • Contact - enter an optional contact. If a product in your store is tied to a member of yours or is being sold on their behalf, you can now tie it to a contact in your database and it will automatically pull in the contacts logo for the product image.
    • Sub Items - if you wish to add attributes (for example, you are selling t-shirts and you offer different sizes) click the orange plus icon to add the attributes.
    • Saleable Item - Select the good/service fee associated to this product. Good/Services that you have created as Physical Product or Digital Product will be displayed in the drop-down. You can add a new Good/Service by clicking the + button. If you have not added attributes, the price associated the goods & service will be displayed, you may change this as needed.
    • Category Item - Select a category item from the drop-down. Category will allow for filtering on your store web-site.
    • Description - Enter a description of this product. The description will be displayed on your public web-site, when someone clicks on the item.
    • Short Description - Enter a short description. The short description will be displayed above the Description when someone clicks on the item on your public web-page.
    Descriptions.jpg
    • Is Active - Select this check-box to display this item in your store. If the item is no longer available, you can deselect this option.
    • Price - Enter the price of the item.
  4. Click Done.

Store Products - Vouchers

The Voucher feature provides the ability for an association to sell a pack of event tickets to events with a specific category. This is perfect for associations with active sub-groups like Young Professionals or Women in Business. Attendees can buy a pack of tickets to attend these events and only need to submit one expense report to their employer. See further information on Working with Vouchers.

  1. In the Store module, click the Products tab.
    Add store voucher 2020.jpg
  2. Click the orange actions button and select Add Voucher Store Item.
    Add voucher store item 2020.jpg
  3. Configure the following:
    Name: The name of the product as you wish it to be displayed in the store.
    Price: The price of the voucher.

Store Products - Digital Downloads

Via the GrowthZone Store module, you can offer digital downloads available for purchase. Perhaps you are an HBA, and sell your members access to a set of .pdf/.docx format contracts for a certain time-frame. This can easily be managed using the Store module.

Pre-requisites
  1. Add a digital collection or single digital file to the GrowthZone Cloud from the back office. See Working with Documents in the Cloud for instructions.
  2. Create a Goods/Services item, of type Digital Product. See Setup Goods/Services for instructions.
  3. Add the digital product to your store.
    • Select the product you created of type Digital Product from the Saleable Item list.
    • Click the Select File/Folder button to choose your file/folder.
    Digital Product.jpg
  4. (Optional) Select a specific Membership Type that is allowed to purchase this download. If none selected, this will be available to all purchasers. NOTE: All visitors to the store will be able to view the item, but the store item can only be added to the cart after they have logged in.
  5. (Optional) Enter an Expiration Date for the files. When the expiration date is reached, the files will no longer be available to those who have purchased the digital download. This does NOT remove the item from your store. To remove an item, de-activate the product from the back-office.
How Digital Downloads Works
  • Customers purchase the digital product from your Store.

One Row.png

NOTE: As of July 2019, to purchase digital downloads, purchasers must have or create a login account with your association. This means the contact MUST exist in your database in order for a login account to be created. If the purchaser exists in your database, he/she will be given the access level assigned to their membership type (if applicable) or the default access level you have setup for your organization. See Setup User Info Hub Login Settings for further information. In a future software update, a contact record will not need to exist in order to create a login. This will allow the general public to purchase digital downloads.
  • Upon checkout the customer will see an online message about their digital purchase with a link to the Info Hub to access the file(s) and instructions.
Thank you for Order.jpg
  • Within the Info Hub, a left-hand navigation called Digital Downloads will be displayed.
Info Hub Digital Downloads.jpg
  • By clicking Digital Downloads, the purchaser will see a list of the the downloadable products they have purchased, and can click the DL Icon3.jpg in the Actions column to download the file.
Hub Digital Product.jpg
Revoking Access to Digital Downloads

In the case of refunds or mistakes, you have the ability to revoke access to the digital downloads.

  1. In the Store module, click the Digital Downloads Access tab. A list of all digital downloads that have been purchased will be displayed.
    Digital Download Access.jpg
  2. To revoke access, click the Xicon.jpg in the Actions column.
  3. Click OK to delete the purchase and revoke the purchaser's access.

Adding Image(s) to your Product

Once you have added a product to the store, you may add an image:

  1. On the Products tab, click the hyper-link for the product to which you wish to add an image.
    Store Image.jpg
  2. In the Images section, click the Add button.
    Image Manager.jpg
  3. Drag and drop the image, or click Upload to browse to the file and upload it.
  4. If necessary, crop the image.
  5. Click Crop & Save.

You may add additional images by clicking the Add button again, and completing the steps above.

Remove a Product from your Store

To maintain all historical information about a product, best practice is to de-activate the product, and NOT delete the product.

  1. On the Products tab, click the hyper-link for the product to which you wish to remove.
    Store Image.jpg
  2. De-select the Is Active check-box.
  3. Click Done.

Update Pricing for a Store Product

Once a product has been added to the store, use the following procedure when pricing updates are needed.

Smallest.png

NOTE: The pricing update will only take effect on a go forward. Price changes will not update orders that have already been place.
  1. On the Products tab, click the hyper-link for the product to which you wish to remove.
    Store Image.jpg
  2. Enter the new price for the product.
  3. Click Done.

Managing Store Orders

Store Order Notifications

When an order is placed, an automated message will be sent to those staff members who have subscribed to the New Store Order Created notification. Click here for details on setting up notifications.

Reviewing and Fulfilling Orders

All orders placed through your store will be displayed on the Orders tab of the Store module.

Orders.jpg

To update the status of an order once it has been fulfilled:

  1. Click into the Purchaser's Name on the Orders tab.
    Store General Info.jpg
  2. Select Fulfilled from the Status list. If no selection is made, the order will remain in Pending.
  3. (Optional) Enter Notes. Notes are for internal use and may be a way to track when an order was completed, or other details.
  4. Click Done.

Smallest.png

NOTE: Orders for Digital Downloads are automatically marked as Fulfilled in your database.

Store Reports

Several reports are available for managing and analyzing your store. See Store Reports.

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