Billing

Overview

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With your GrowthZone software, we have integrated the entire invoicing process into the software to ensure no double entry and save you time. An Accounting Summary report allows you to post summary from GrowthZone to keep QuickBooks, PeachTree and other accounting systems in sync.

Billing Overview Tab

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Within the Billing Module, an Overview tab is provided for a quick at a glance view of your finances, provides a graphical view of your open invoices, and easy access to various billing reports.

• The Invoices section, provides an at a glance view of the number of invoices to be emailed, printed or both. Click a numbered link to open the Pending Delivery tab to deliver the invoices. See Deliver Invoices for further instructions.
• The Payments section provides an at a glance view of the number of payments that need to be deposited. Click the numbered link to create the deposit. See Deposits for further instructions.
• The Open Invoices section provides a graphical view of invoices that are open as of the current date, and the total number and value of invoices. By dwelling your mouse over the graph, you will see summary information about the invoices. Click into the graph to open the Open Invoices Report. See Open Invoices Report for further details and uses of the report.

• The Reports section provides a list of the various billing reports available to you. The list will also include any custom reports you may have created, identified by a yellow asterisk. See Billing Reports for information on each report.
• The Best Practices & White Papers section will provide you with information on best practices for managing your billing through the GrowthZone software. This list will grow over time, providing you with insight on managing your billing.

Initial Billing Setup

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Setup Your Chart of Accounts

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The Chart of Accounts ensures that your financial data is aligned to any existing accounting records and processes. On installation of the software, a sample chart of accounts is provided as a starting point. Edit and add to this list to ensure your database chart of accounts matches your current structure.

Edit an Account in your Chart of Accounts

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1. Click Setup in the Navigation panel.
2. Click Chart of Accounts in the Finance section. A list to the accounts currently configured in your system will be displayed.

   

3. Click on the link for the account you wish to edit and make the desired edits.

   

4. Click Done to save the changes.

Add New Account to Your Chart of Accounts

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IMPORTANT: QuickBooks desktop only...If you your QuickBooks Chart of Account contains sub-accounts, and you plan to use the Accounting Transaction Export, you must enter the account numbers in the Chart of Accounts. See more about the Accounting Transaction Export here.

1. Click Setup in the Navigation panel.
2. Click Chart of Accounts in the Finance section. A list to the accounts currently configured in your system will be displayed.

   

3. Click the Add button.

   

4. Configure the following settings:

   a. Name - This is the name of the account. This name must match exactly the name of the account in your general accounting software.

   b. Number - This is the number associated with this account.

   c. Account Description - Enter a description of this account. This is for informational purposes only.

   d. Is Active - Select the check-box to activate this account. If the account is not activated, it will not be available for use within the software.

   e. Type - Select the type of account from the drop-down list.

   f. Chapter - If applicable, select the chapter associated with this account.

5. Click Done to save the new account.

De-activate an Account in your Chart of Accounts

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When you no longer wish to use an account, best practice is to de-activate the account. By de-activating you ensure that all historical financial data associated to this account is maintained in the database. By de-activating, the account is no longer visible when assigning accounts to goods/services.

1. Click Setup in the Navigation panel.
2. Click Chart of Accounts in the Finance section. A list to the accounts currently configured in your system will be displayed.

   

3. Click on the link for the account you wish to de-activate.

   

4. Clear the Is Active check-box.
5. Click Done.

Setup your Invoice Payment Terms

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By default, payment terms are set to Due on Receipt. You may modify and add additional payment terms to meet your business needs. You may configure your terms initially through the setup functions, but you will also have the opportunity to create terms "on the fly" when creating invoices.

1. Click Setup in the Navigation panel.
2. Click Invoice Terms in the Finance section. A list of invoice terms currently configured in your system will be displayed.

   

3. Click the Add button.

   

4. On the Add/Edit Invoice Terms screen, configure the following:

   • Name - Enter a name for this invoice term. This name will be displayed in drop-down lists in the software.
   • Display Name - Enter the display name. This will be displayed on invoices.
   • Default Due Days - Enter the default due days for this invoice term configuration. This is the number of days the system will use to identify past-due invoices.

5. Click Done.

Setup Your Terms & Conditions

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1. Click Setup in the Navigation Panel.
2. Click Terms/Conditions in the Services, Products and Commerce section.
3. Click the Add button.

   

4. Enter a Name that easily identifies this terms & condition set. You may create multiple terms & conditions as needed by your business processes.
5. Description - Enter your terms & conditions. You may use the standard word-processing functions (bold, italics, etc.) as well as add links and images. If you choose, the terms & conditions may be displayed on the Membership Application Form.
6. Click Done.

Setup GrowthZone Pay

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NOTE: You may setup and configure your GrowthZone Pay gateway. If you are using a different gateway, contact support@growthzone.comfor assistance.

GrowthZone Pay allows your contacts to enter their credit card or bank account information into a secured page to pay invoices, event registration, donations, etc. By checking to save this account, users can apply this automatically to recurring fees (e.g. membership) or other one-time purchases. Creating your GrowthZone Pay gateway is a three step process.

Step One

1. Click Setup in the Navigation panel.
2. Click Payment Gateways in the Finance section.
3. Click the Actions button and select Add GZ Pay Account.

   

4. On the Add Payment Gateway screen, configure the following:

   • Default Gateway - Select this check-box if this will be used as your default gateway.
   • Create stored payment profiles by default - Select this check-box if you want the "store payment profile" checkbox on the payment widget through out the software is enabled by default.
   • Default Currency - Select the appropriate currency from the option in the menu.
   • Internal Name - This name is the name you will see internally for this account. You may have multiple processing accounts, perhaps one for your memberships and one for fundraising. In this event, you would add additional GrowthZone Pay gateways for these. This is a way for you to internally recognize with account is used for which transaction.
   • Email - Specify the email of the staff contact responsible for this payment gateway.
   • Country - Select your country from the drop-down list.

5. Click Done to save and register the new GrowthZone Pay account with the payment processor.

Step Two

In step two, your business contact and account information is entered. This will also include personal information about the owner of the account. This information is necessary to verify the authenticity of the account holder.

1. For the newly created gateway, click the pencil icon in the Actions column.

   

2. On the Edit Payment Gateway screen, configure the following:

   • Account Number - this field is automatically generated when the gateway is first created. It is not modifiable.
   • Name - this field will be populated with the name previously assigned to this gateway. You may modify it if needed.
   • Default Gateway - this field is populated with your previous choice. You may modify it if needed.
   • Create stored payment profiles by default - this field is populated with your previous choice. You may modify it if needed.
   • Default Currency - this field is populated with your previous choice. It is not modifiable.
   • Business Name - this field is automatically populated with the name of your business.
   • Statement Descriptor (Maximum 22 characters) - The statement descriptor appears on purchasers statements, so best practice is to enter a descriptor that allows the purchaser to easily identify your organization. Statement descriptors are limited to 22 characters, cannot use the special characters <, >, ', or ", and must not consist solely of numbers.
   • Support Phone - (Optional) Enter a specific phone number responsible for supporting this gateway.
   • Email - this field is populated with your previous choice. You may modify it if needed.
   • Support Email - (Optional) Enter a specific email address responsible for supporting this gateway.
   • CVC Failure - The CVC is the three- or four-digit number printed directly on the credit card, usually either on the signature strip or the front of the card. Selecting this option will block any payments that fail the CVC verification check.
   • AVS Failure - AVS is comprised of two checks: one based on the ZIP code and another based on the billing street address. AVS checks determine whether these pieces of information match the billing address on file with the card issuer. Selecting this options will block to block any payments that fail ZIP code verification.
   • Bank Accounts - Click the button to associate the organization's bank account with this gateway. This is the bank account to which the funds will be transferred. Once created, this bank account may not be deleted unless another one is added. Your bank account information is required when activating your account. The type of bank account information required depends on where your bank account is located. A standard bank account with a financial institution must be provided (e.g., checking). Other types of bank accounts (e.g., savings) or those with a virtual bank account provider (e.g., e-wallet or cross-border services) are not supported. NOTE: Accounts are not editable in the gateway setup after entry, if you have entered the wrong account, you would need to add a new account.

Step Three

At this point, you will need to select the "Open Stripe" button; this will open a new window directly to Stripe (the payment processor) to complete the additional information needed to verify the account, account holder, and representative.

As part of the GrowthZone Pay service, GrowthZone is committed to taking reasonable “Know Your Customer” steps to assure that customers applying for a payment gateway account are legitimate and not impersonating as an association or chamber for unlawful or harmful purposes. As part of our validation process, once a payment gateway application is submitted, the account requires an additional verification step by GrowthZone. While this verification due diligence is completed, the payment gateway is not yet fully available for processing. Once GrowthZone has completed the verification, the gateway is enabled and transactions can be processed.

Verify Status of Payment Gateway

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Until the payment gateway has been properly verified it may be on hold, preventing you from receiving payouts. To verify the status of the gateway setup:

1. Click Setup in the Navigation panel.
2. Click Payment Gateways in the Finance section.

   

In the Additional Information column you will see the following to indicate the status of the gateway:

• Verification Complete: This will indicate (yes/no) if the required verification by Stripe & GrowthZone have been completed.
• Charges Enabled: This will indicate (yes/no) whether charges may be processed through the gateway.
• Transfers Enabled: This will indicate (yes/no) whether transfers to your bank account have been enabled.
• Bank Account: This will indicate (yes/no) whether your bank account information has been successfully verified.

NOTE: When the gateway is verified, and email notification will be sent to those staff who have subscribed to the GrowthZone Pay Account Update Completed.

Configure Gateway Notifications for Disputes/Charge Failures

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Automated notification may be sent to your staff when a GrowthZone Pay charge fails or when a charge is disputed.

1. Click Setup in the Navigation panel.
2. Click Payment Gateways in the Finance section.

   

3. Select the staff member to whom notifications should be sent from the Credit Card Account/Dispute Notifications Email list. All active staff members will be displayed.
4. Click Save.

Change GrowthZone Pay Deposit Account

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1. Select Setup in the left-hand navigation panel.
2. Click Payment Gateways in the Finance section.

   

3. Click the icon Actions column for the desired gateway.

   

4. Click the icon in the Bank Accounts section to update the bank account number.

   

5. Complete the Add/Edit Bank Account screen.
6. Click OK.
7. Click Done on the Edit Payment Gateway screen.
8. Click the icon Actions column and verify that the new account has saved.

Payouts from GrowthZone Pay Credit Card Transactions

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Deposits into the specified bank account from the credit card transactions are typically done on a daily basis. The process may take 2-4 business days to be completed. Stripe will be depositing the net amount of the transaction, which means, you will receive the full transaction amount minus the fees charged by the processor. If you prefer to have deposits made weekly or monthly, please contact GrowthZone Support. Please keep in mind that fees will be taken at the same frequency the deposits are made. If deposits are selected to be made weekly, fees will be taken on a weekly basis.

The frequency at which payouts are made is dependent on your country. See full payout details at this link.

Is Storing Cards and Bank Accounts with GrowthZone Pay Safe?

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Yes! GrowthZone Pay uses Stripe as the credit card processor. Cards are NOT stored in your GrowthZone database.

Stripe exceeds the most stringent security standards:

• SSL Protection: All transactions are SSL (Secure Socket Layer) protected. Your information and your members information are securely transmitted during the processing of all payments.
• PCI Compliant: Stripe is a PCI Service Provider Level 1 which is the highest grade of payment processing security. You can rest assured that your members information is safe and secure.
• Encrypted: All credit card numbers are encrypted and safely stored in Stripe's state of the art data-center. This ensures both the security and integrity of your donors information.

Click here for further information on Stripe Security.

Setup Discounting

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Discounts may be used for new memberships, renewal memberships, event registrations and universally. Setting up discounts is a two step process, first you will setup Discount Types, then you will configure the actual discounts.

Setup Discount Types

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Discount types are used as a way of categorizing, filtering and reporting on discounts that you may offer towards memberships, events, etc. You can pro-actively create your discount types, or you will have the ability to create these discount types "on the fly" when needed. Discount types will also drive where a discount is available for selection in the software.

1. Click Setup in the left-hand navigation panel.
2. Click Discount Types in the Finance section.

   

3. Click the Add button.

   

4. Enter a Name for the discount type.
5. Enter a Description for the discount type.
6. Select the Discount Account that should be used for this discount type. A discount will result in a debit to this account.
7. Select the Deferred Discount Account that should used for this discount type, if this discount is used for a deferred revenue item.
8. Select the Discount Type from the list. This selection will dictate where the discount type is available in the software:
   • Universal: This discount type will be available to you for providing discounts through-out the software.
   • Event Registration: This discount type can be applied to event registrations.
   • Event Sponsorship: This discount type can be applied to event sponsorship fees.
   • New Memberships: This discount type will be available for setting up discounts on your membership types, and can be used on your membership application.
   • Membership Renewal: This discount type can be applied to membership renewals.
   • Web Content: This discount type can be used to apply discounts to web content purchases.
9. Select the Saleable Item Type that this discount will be used for. Saleable Item Type is a Goods/Service previously created. To be able to use a discount, you must use the goods/service selected here.
10. Click Done.

Setup Discounts

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Setting up Discounts allow you to configure the default discounts that can be used when creating event registrations, event sponsorship, new memberships, etc. You can pro-actively create these discounts, or you will be able to create discounts "on the fly" when the need arises.

1. Click Setup in the left-hand navigation panel.
2. Click Discounts in the Finance section. A list of all discounts you have currently setup will be displayed.
3. Click the Add button.

   

4. Enter a Name for the discount.
5. Enter a Description for the discount.
6. Select a Discount Type from the list. The discount type defines where this discount can be used in the software.
7. (Optional) Enter a Start Date and End Date for this discount. Discounts will not be granted before or after these dates.
8. Enter a Promo Code if applicable.
9. Enter the Total Available if you wish to limit the number of this type of discount available. If set to 0, use of the discount is unlimited.
10. Enter the Limit Per Purchase if you wish to limit the number of this discount that can be used on a purchase. If set to 0 there is no limit.
11. Enter the Min To Activate Discount to set the minimum number of items that must be purchased in order to use this purchase. For example, if two event registrations must be purchased to qualify for a discount.
12. Select the discounting methodology:
    • Discount New Price: If you wish this discount TO a set price, enter the desired price.
    • Discount Percent: If you wish to discount by a percentage, for example 20% off, enter the desired percentage.
    • Discount Amount: If you wish to discount BY a certain amount, for example $10 off, enter the desired amount to be subtracted from the price.
    • Used Quantity: COMING SOON
    • Sliding Expiration Days: COMING SOON
    • Can Be Used With Other Discounts: Enable this option if this discount can be used along with other discounts.
13. Click Done.

Setup Taxes

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If any of your goods/services are taxable, to setup your taxes you will need to configure:

1. Product Tax Categories
2. Tax Regions
3. Tax Rules
4. Tax Rates
5. Tax Sets

Setup Product Tax Categories

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Under Product Tax Categories you will define the categories of products that are taxable. For example, if you are using the store module and are required to collect tax on certain products, you could set up the tax categories based on your store product categories (i.e. apparel, gifts, etc.).

1. Click Setup
2. Click Taxes in the Finance section.

   

3. On the Product Tax Categories tab, click the Add button.

   

4. Enter a Name for the category.
5. Click Done.

Setup Tax Regions

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Tax regions are the region for which you must collect taxes. For example, if you must collect state taxes, you could name the region after the state.

1. Click Setup
2. Click Taxes in the Finance section.

   

3. On the Tax Regions tab, click the Add button.

   

4. Enter a Name for the new regions.
5. Click the button to associate the product categories that are taxable in this region.

   

6. Repeat the step above to add additional product categories.
7. Click Done.

NOTE: When the product categories are added to the regions, these become the Tax Rules displayed on the Tax Rules tab.

Setup Tax Rules

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Tax rules allow you to identify which product tax categories are taxable in which Tax Regions. These tax rules may have been automatically created when you created regions, but you may add additional tax rules on the Tax Rules tab.

1. Click Setup
2. Click Taxes in the Finance section.
3. Click the Tax Rules tab.

   

4. Click the Add button to create a new tax rule.

   

5. Select a Region Name from the drop down box. This is the region in which this rule will apply.
6. Select a Product Tax Category from the drop down box. This is the product category that will be taxable in the selected region.
7. Click Done.

Setup Tax Rates

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In most cases, sales tax rates must be configured for the physical location that the chamber/association has a presence (nexus). If you operate in multiple states, you would need to enter the tax rates for each state.

1. Click Setup
2. Click Taxes in the Finance section.

   

3. On the Tax Rates tab, click the Add button.

   

4. Enter a Name for the tax rate. For Example: Minnesota to identify a Minnesota tax rate.
5. Enter an optional Description of the tax rate.
6. Enter the rate in decimal format. For Example: 6.5% tax rate enter 0.065.
7. If taxing is a Flat Amount enter the flat amount.
8. Select the Payable Account that will be used for your taxes payable.
9. Click Done.

Setup Tax Sets

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Tax sets allow you to combine several tax rates together. For Example: If you will have local, state, and county taxes, you can create a set to include each of these tax rates together so you can view the breakdown of the taxes by collecting agency.

NOTE: Even if you are NOT combining several rates together, sets MUST be created to make the taxes available for selection when creating goods & services.

1. Create individual Tax Rates. Click Here for information on setting up individual tax rates.
2. On the Tax Sets tab, click Add.

   

3. Enter a name for the new tax set.
4. Select the Tax Region from the drop down box.
5. Click the to select the tax rate to be included in the set.
6. Repeat step 5 to add additional tax rates to the set. NOTE: If you are simply creating a tax set for an individual tax rate, you need only select the one associated tax rate.
7. Click Done.

Set Up Your Billing Templates

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Within your database you will be able to define the templates that you wish to use for invoices, statement, credit memos, etc. The steps described below use your invoice template as an example, but follow these steps to customize other billing documents.

Set Up Your Invoice Template

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A standard invoice template is built into the software. You can use this default template, or modify it to meet your business needs. You may also add a logo to the invoice. Alternately, you may import your existing template into the database.

View/Modify Invoice Template (PC Instructions)

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1. Click Setup in the Navigation Panel.
2. Click Document Generation Templates in the Document Generation section. A list of existing templates will be displayed.
3. Click the copy icon for the Invoice template.
4. Click OK in the confirmation dialog box. A copy of the invoice template will be available in the list of templates.
5. To view the template, click the pencil icon (Edit Template Document). The Open URL:Word Protocol dialog box will be displayed.

   

6. Click Open URL:Word Protocol. You will be taken to the document editor login. Enter your GrowthZone user name and password to launch the document.
7. Enable editing of the document.
8. Complete your edits to the document and save to your local PC.
9. Return to the Document Generations Template screen, click the Add button.

   

10. Enter a Name for the new template.
11. Click Choose File to navigate to your saved copy and upload.
12. Click Done. You will now be able to choose this template where applicable.

View/Modify Invoice Template (MAC Instructions)

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1. Click Setup in the Navigation Panel.
2. Click Document Generation Templates in the Document Generation section. A list of existing templates will be displayed.

   

3. Click the copy icon for the Invoice template.
4. Click OK in the confirmation dialog box. A copy of the invoice template will be available in the list of templates.
5. To edit the copy, click the download icon in the Actions column.
6. Open the downloaded file and make desired edits.
7. Save the downloaded file.
8. On the Document Generations Template screen, click the Add button.

   

9. Enter a Name for the new template.
10. Click Choose File to navigate to your saved copy and upload.
11. Click Done. You will now be able to choose this template where applicable.

Configure Invoice & Statement Messages

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Automatic messages may be included on your invoices and statements.

View Default Message Templates

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1. Click Setup in the Navigation Panel.
2. Click Message Templates in the Finance section.

   

3. Click the hyper-link for the message you wish to view.

   

NOTE: You may edit an existing message template. However, if edited, a duplicate message template will be created. If you wish to edit, best practice is to enter a new Name for the template to avoid confusion.

Configure Finance Defaults & Logo for Invoices & Statements

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1. Click Setup in the Navigation panel.
2. Click General Settings in the Finance section.
3. Click the pencil icon below Logo for Invoices and Statements. NOTE: the icon is visible when you dwell the mouse below Logo for Invoices and Statements.
4. Click Upload to browse to the location of your logo.
5. Click Open.
6. Crop the image as needed, then click Crop & Save. The logo will now be displayed on all of your invoices and statements.
7. For each of the listed accounts, select your default. This default will automatically be applied when you create goods & services, but you will be able to over-ride if needed.
8. Select your Default Invoice Template. This is the template that will be used for all of your invoicing, but may be over-ridden. Refer to Setting Up Your Invoice Template for details on setting up a template.
9. Select your Default Invoice Terms. Select the terms you wish to use by default.
10. Transaction Deletion - This setting determines the number of days in which an invoice or payment may be deleted. Best practice is to limit the transaction window, as once an invoice is deleted, it is completed removed from your view which could cause issues with audits and/or reconciling. Additionally, there is risk that an invoice deleted from the database may already have been posted to your general accounting software. This would cause the two systems to become out of sync. The system provides a Void option that can be used instead of deleting. A void will create a counter entry.
11. Automated Scheduled Billing The settings below allow you to automate the process of of generating invoices and processing payments (if a member has a stored profile).
    • Click Use Automated Billing to enable the process.
    • Enter Lead Time Days: Lead time days is the number of days ahead of Next Bill Date that invoices are created. You will go to the Pending Delivery tab under Billing to actually send the invoices. This lead time gives you time to review invoices, apply credits, and apply un-applied payments, etc. before sending out the invoices. NOTE: Billings that have stored payment profiles will be charged on the actual Next Bill Date. At that time both the invoice and payment are automatically created.
12. Months Back Allowed: This setting allows you to set the number of months back you will be able to look back for invoices that need to be created, when manually running upcoming billing from the Upcoming Billing tab in the Billing module.
13. My Association typically tracks and records information under the: This setting allows you to configure whether event registrations invoices should be tracked on the business (member) account tab, or the individual account tab.
14. Invoice Editing:
    • Click the Allow Invoice Numbers To Be Edited check-box if you wish to allow for invoices numbers to be edited after an invoice has been created. If this option is enabled, a warning message that will be displayed if an invoice number is duplicated. This setting is disabled by default.
    • Next Invoice Number: This field displayed the next sequential invoice number, and would allow you to set the starting number for invoices. It will increase each time a new invoice is created.
15. Click Save.

Setup System to Automatically Generate Invoices for Scheduled Billing

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You can configure your system to automatically create invoices for scheduled fees. If enabled, the system will create invoices X numbers of days prior to the next bill date.

1. Click Setup in the left-hand navigation panel.
2. Click General Settings in the Finance section.
3. In the Automated Scheduled Billing section, tick the check-box for Use Automated Billing.

   

4. Enter the Lead Time Days. This is the number of days ahead of the Next Bill Date that invoices will be created. The invoice is NOT automatically emailed, but listed on the Billing Pending Delivery tab for you to review, and send out. NOTE: If the contact has a stored profile, then the invoice is automatically created on the Next Bill Date and the payment profile is charged.
5. Click Save.

NOTE: If you choose not to enabled Automated Billing, you will manually generated the invoices from the Billing module Upcoming Billing tab. See Generating Invoices for Upcoming (Recurring) Billing for further information.

Disable Automated Scheduled Billing

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1. Click Setup in the left-hand navigation panel.
2. Click General Settings in the Finance section.
3. In the Automated Scheduled Billing section, deselect the check-box for Use Automated Billing.

   

4. Click Done.

Setup Goods/Services

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Goods and Services allow you to define the “products” for the memberships, services and products you provide. Upon initial setup of the system you will add high level categories of the items that you offer. Additional good/services may be added as your business requires.

1. Click Setup in the Navigation panel.
2. Click Goods/Services in the Services, Products and Commerce section. A list of Goods/Services currently configured in your system will be displayed.
3. Click the New button.

   

4. On the Add/Edit Good or Service screen, configure the following:

   • Name - Provide a name for the good/service. This will be displayed when you are selecting goods or services.
   • Good/Service Type - Select a type from the drop-down list. Type is used for filtering and reporting.
   • Product Category - Select a product category from the drop-down list. Product Category is used for filtering and reporting. You can select a previously configured product category from the list, or, to add a new product category, click the + sign.

   

   • • Enter a Name for the new product category.
     • Enter a Description of the new product category.
     • Select a Category List from the drop-down, or, to add a new category list, click the + sign.
     • Click Done.
   • Description - Enter a description of the good/service. This description is displayed in the Goods/Services list.
   • Product Description - The Product Description is displayed on the web when this good/service is used. The standard word processing for formatting your text (i.e. bolding, italiczing, etc.) are available. You may also add links and images to the description.
   • Default Price - Enter a default price for this good/service. This price may be over-ridden when you are assigning the good/service.
   • Default Quantity - Enter the default quantity for this good/service. This would be used if a minimum purchase for this good/service is required, and may be overridden when you are assigning the good/service.
   • Accounting Type - Select either Cash or Accrual. If Accrual is selected, the Revenue Recognition Type drop-down list will be displayed at the bottom of the screen. This is the account that is used to "hold" revenue throughout the recognition period.
   • Income Account - Select the income account for this good/service. The drop-down list will be populated with the income accounts currently configured in your Chart of Accounts. You may add a new account by clicking the + sign. If you are unsure as to which account should be selected you will want to check with your accountant, as this will affect your financial statements. This is the account the will be credited when this goods & service is invoiced.
   • Receivables Account - Select the accounts receivable account for this good/service.The drop-down list will be populated with the receivables account configured in your Chart of Accounts. This is the account that will be debited when this goods & service is invoiced.
   • Deferred Income Account - Select the deferred income account for this good/service. The drop-down list will be populated with the deferred income accounts configured in you Chart of Accounts. If you have chosen to defer the revenue for this event to a specific point in time, the revenue will be held in the deferred income account until that point in time.
   • Deposit Account - Select the deposit account for this good/service. The drop-down list will be populated with the deposit accounts configured in your Chart of Accounts.
   • Default Revenue Recognition Months - If the revenue for this good/service will be recognized over a period of time, enter the default number of months over which the revenue will be recognized.
   • Voluntary - Select this check-box if the fees for this good/service are voluntary. A voluntary fee may be displayed on an invoice, and the member may choose to or to not pay this fee. If they choose not to pay the fee, it will not be counted against them in any past due invoices reports. Voluntary fees are designed so that it is clear to your members when and if they are opting into the additional fee. For example on invoices, the amount of the invoice without voluntary fee will always be shown first, and if voluntary amounts are included, it will note that with a phrase (voluntary amount).

   Note: When creating a voluntary fee, you must select Membership as the Goods/Services type. Additionally, when the Voluntary check box is selected, the Accounting Type will automatically be set to Cash and the Revenue Recognition Type will be set to Fully on Paid Date.

   • Product Tax Category - If this good/service is taxable, select the appropriate product tax category. The drop-down list will be populated with tax categories currently configured in your system. If you wish to add a new product tax category, click the + button.
   • Tax Set - If this good/service is taxable, select the appropriate tax set.
   • Is Recurring Fee (vs. one-time) - Select this check-box if this is a recurring fee. Your membership dues, for example, are recurring fees.
   • Revenue Recognition - From the Revenue Recognition Type select how you will recognize the revenue for this good/service. For example, if this is an event related fee, and you wish to defer revenue recognition until the start date of the event, you would select Fully on Event Start Date. NOTE: This option is only displayed if you have selected Accrual as Accounting Type for this goods/service.
   • Invoice Template - Select the invoice template to be used for this good/service.
   • Is Active - Select this check-box to activate this good/service. Only Active items may be billed and only active items will be displayed when you need to select a good/service.

5. Click Done to save the new good/service.

Setting up Voluntary Fees

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Voluntary fees may be added to your member invoices and membership applications. With a simple set up you can easily ask for, collect and track voluntary amounts. You may wish to use voluntary fees to ask for extra funds for special projects, such as technology improvements, or fundraising to support specific committee. A voluntary fee may be displayed on an invoice, and the member may choose to or to not pay this fee. If they choose not to pay the fee, it will not be counted against them in any past due invoices reports. Voluntary fees are designed so that it is clear to your members when and if they are opting into the additional fee. For example on invoices, shown below, the amount of the invoice without voluntary fee will always be shown first, and if voluntary amounts are included, it will note that with a phrase (voluntary amount).

1. Click Setup in the Navigation panel.
2. Click Goods/Services in the Services, Products and Commerce section. A list of Goods/Services currently configured in your system will be displayed.
3. Click the New button.

   

4. On the Add/Edit Good or Service screen, configure the following:

   • Name - Provide a name for the good/service. This will be displayed when you are selecting goods or services.
   • Good/Service Type - Select Membership as the Goods/Services type.
   • Product Category - Select a product category from the drop-down list. Product Category is used for filtering and reporting. You can select a previously configured product category from the list, or, to add a new product category, click the + sign.

   

   • • Enter a Name for the new product category.
     • Enter a Description of the new product category.
     • Select a Category List from the drop-down, or, to add a new category list, click the + sign.
     • Click Done.
   • Description - Enter a description of the good/service. This description is displayed in the Goods/Services list.
   • Product Description - The Product Description is displayed on the web when this good/service is used. The standard word processing for formatting your text (i.e. bolding, italiczing, etc.) are available. You may also add links and images to the description.
   • Price Period - Select how this good/service is billed. You may select: Annually, Monthly, One-time, Semi-annually, or Quarterly. An event good/service would be a one time fee.
   • Default Price - Enter a default price for this good/service. This price may be over-ridden when you are assigning the good/service.
   • Default Quantity - Enter the default quantity for this good/service. This would be used if a minimum purchase for this good/service is required, and may be overridden when you are assigning the good/service.
   • Voluntary - Select the Voluntary check box.
   • Accounting Type - Select Cash.
   • Revenue Recognition Type - Select Fully on Paid Date.
   • Income Account - Select the income account for this good/service. The drop-down list will be populated with the income accounts currently configured in your Chart of Accounts. You may add a new account by clicking the + sign. If you are unsure as to which account should be selected you will want to check with your accountant, as this will affect your financial statements.
   • Receivables Account - Select the accounts receivable account for this good/service.The drop-down list will be populated with the receivables account configured in your Chart of Accounts.
   • Deferred Income Account - Select the deferred income account for this good/service. The drop-down list will be populated with the deferred income accounts configured in you Chart of Accounts. If you have chosen to defer the revenue for this event to a specific point in time, the revenue will be held in the deferred income account until that point in time.
   • Deposit Account - Select the deposit account for this good/service. The drop-down list will be populated with the deposit accounts configured in your Chart of Accounts.
   • Default Revenue Recognition Months - Leave this set to 0.

   Note: When creating a voluntary fee, you must select Membership as the Goods/Services type. Additionally, when the Voluntary check box is selected, the Accounting Type will automatically be set to Cash and the Revenue Recognition Type will be set to Fully on Paid Date.

   • Product Tax Category - If this good/service is taxable, select the appropriate product tax category. The drop-down list will be populated with tax categories currently configured in your system. If you wish to add a new product tax category, click the + button.
   • Tax Set - If this good/service is taxable, select the appropriate tax set.
   • Is Recurring Fee (vs. one-time) - Select the recurring fee check box.
   • Invoice Template - Select the invoice template to be used for this good/service.
   • Is Active - Select this check-box to activate this good/service. Only Active items may be billed and only active items will be displayed when you need to select a good/service.

5. Click Done to save the new voluntary good/service.

Voluntary fees can be easily tracked by running the Voluntary Payment Report. Click here for more details.

Billing Functions

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The Billing module provides the functions to review invoices, view overdue invoices, accept payments, as well as review reports on accounts receivables, and generate the reports needed to reconcile to your general accounting software.

NOTE: Via the Billing module you can manage billing for multiple members simultaneously. You may also perform many of these functions individually on a member's Billing tab.

The Billing module displays nine separate tabs to allow you to manage your billing processes:

• Overview - This tab provides a summary view into the present status of your billing.
• Pending Delivery - This tab will display a list of invoices that are currently waiting to be sent.
• Payments - This tab displays a list of all payments you have received.
• Invoices - This tab will display list of all invoices that have not yet been sent out.
• Upcoming Billing - This tab displays a list of all future billing.
• Upcoming Recognition - This tab will display a list of all revenue to be recognized in the future.
• Deposits - This tab will display a list of all previous deposits.
• Credit Memos - This tab will display a list of all previous credit memos.
• Accounting Summary - This tab will display your accounting summary.

Create a Single Invoice

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Single invoices may be created directly on a contact or individual's Billing tab, or from the Billing module. Click Here to view a brief tutorial on creating a single invoice.

NOTE: It should be very rare that you would need to manually create an invoice within GrowthZone, there should be an action taken (adding a membership, registering an attendee) which will trigger an invoice to be created for you.

1. On a Contact's Billing tab, click the down arrow on the Actions button.

   

2. Click Add Invoice.

   

3. Configure the following as needed:
   • The Invoice Number will default to Auto Assigned, however clicking the Auto Assigned link will allow you to enter your own invoice number. Best practice is to allow the system to auto-assign, however, if you choose to enter an invoice number, the system will trigger an error if you have entered a duplicate number.
   • The Invoice Date will default to the current date. You may change this by entering a new date, or clicking the calendar icon and selecting a date.
   • The Term will default to the terms you defined in the Finance General Settings. You may select different terms from the drop-down list, or select Select a Term from the list and click the to add a new term. Click Here for more information on setting up your terms and conditions.
   • The Due Date will automatically be populated with a date derived from the Terms you have selected. For Example: If you have selected Due on Receipt the due date will be the current date. You may over-ride this date by entering a date, or clicking the calendar icon to choose a date.

   PO # - If you have been provided with a PO # you may entered it here. NOTE: If provided with a PO # after an invoice is sent, you may add this by editing the invoice.

   • The Purchase Date will default to the current date. You may change this by entering a date, or clicking the calendar and selecting a date.
   • Customer will be automatically populated.
   • Contact: Select a contact from the drop-down list. If no contact is selected, the contact chosen as the billing contact will be included on the invoice.
   • Address: Select an address from the drop-down list. This is optional, however, if you wish to print and mail this invoice, the address is required. Addresses in the drop-down will be those associated to the organization. If no address is available in the drop-down, or if you wish to add an additional address, click Select an Address in the drop-down, and click the to open the Address dialog box.
   • Email: Select an email from the drop-down list. This is optional, however, if you wish to email this invoice, email is required. Emails in the drop-down will be those associated to the organization. If no email is available in the drop-down, or if you wish to add an additional address, click Select an Email in the drop-down, and click the to open the Email Address dialog box.
   • Message: Enter a message that you would like to appear on the invoice. This is optional. If entered, it will display under the address on the invoice.
   • Internal Memo: Enter a memo that will viewed in the back office only (optional).
   • Choose how you would like to deliver this invoice. By making this selection, the invoice will be added to your list of Pending Delivery in the Billing module. Mark to Print, Mark to Email. You may select both options.
   • Select a goods/service from the Item drop-down list. The list will be populated with all goods/services that have been configured in your system. Click Here for further information on setting up goods/services. You may add additional items by clicking the icon.
   • Description: The description will be populated with the default description associated to the item, you may over-ride.
   • Price: The price will be populated with the default price associated to the item. You can over-ride.
   • Quantity: Enter the quantity of this item you wish to include on the invoice.
   • Hide: If adding multiple goods/services to this invoice, and you wish to roll all items into the first item, click the Hide check-box.
   • If the item has been configured as taxable, the Tax field will automatically be populated.
   • Disc: (Optional) If you wish to add a discount to this item, click the Disc hyper link.

   

   • Select an option from the Discount drop-down, or click the to add a new discount. The details of the discount (description, expiration date, discount amount, discount percent) will automatically be populated. You can make changes as needed. The Total Discount field will be updated based on your settings. Click Done when discount setup is completed.

   • Mark to Print and/or Mark to Email: If you wish to mark this invoice for future printing or emailing, select desired option. This will place the invoice on the Pending Delivery list in the Billing Module.

   • Advanced Options: By default, the system will use the default payment gateway and invoice template configured in your general finance settings. If you wish to over-ride the defaults, slick the Advanced Options check-box, and select desired gateway and template.
4. Click Done. The invoice is now created.

Add an Internal Memo to an Invoice

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1. Click the link for the desired memo.

   

2. Enter the desired Internal Memo.
3. Click Done.

Deliver Invoices

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The Pending Delivery tab in the Billing Module will provide a list of invoices that have not been sent out. These invoices include invoices created when you run your recurring billing, when an invoice is created through the back-office, or invoices created when a member requested to be invoiced, for example for an event or membership application.

You may process and send out the invoices in the following manner:

1. Select Billing in the Navigation Panel.
2. Click the Pending Delivery tab. A list of all invoices that have not been sent will be displayed. When an invoice is created, you select whether the invoice is to be emailed, printed or both. This choice is displayed in the Delivery Method column. If the database does not have the information needed (address and/or email address) this will be noted by Yes in the Missing Info column. You may click the Yes hyper-link to add the missing information if available.

NOTE: When no email or address are specified (either during invoice creation, or when a recurring billing is setup) the system will fall back to the billing contact's primary email or address. If there is no billing contact specified it will fall back to the purchased by contact's primary email /address. Only if it can't find an email or address will it show up with Missing Info.

Deliver Invoices via E-mail

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1. Click Billing in the left-hand navigation panel.
2. Click the Pending Delivery tab. A list of all invoices pending delivery will be displayed. NOTE: Invoices that do not have an email will be indicated by Yes in teh Missing Info column. Click the Yes link to update the email address.
3. Click the Email Invoices button. A list of invoices to be emailed will be displayed. NOTE: If an email address is not available, the invoice will NOT be displayed in the list. Correct this as described previously.

   

4. Configure the following email settings:

   • File Format - Select either PDF or Word Format.
   • Invoice Template (Override). This option allows you to over-ride the invoice template that is associated to the fee items included in the invoices you are sending out. You may, for example, wish to select a different invoice template when sending out past due invoices.
   • From - Select the from email address.
   • Template - If you have created an email template to be used when sending invoices you may select it. If you are not using a template, you will simply be able to type your message.
   • Subject - Enter a subject for the email, and type your message into the text box, if you are not using a template.
   • Select the Invoices to Email. You may select invoices individually, or click the top check-box to select all invoices in the list. You can search for specific invoice by typing into the Search box.

5. Click Done. Your selected invoices have now been emailed.

NOTE: If an email address is marked as invalid, the email will not be sent out and the Missing Info column on the Pending Delivery tab will be updated to Yes. When you click on pending invoices' "yes" it will open up the dialog to recheck and validate the email address. See Managing Invalid Emails for further instructions.

Print Invoices for Delivery

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1. In the Billing module, select the Pending Delivery tab.
2. Click Print Invoices.

   

3. Select the File Format you wish to use.
4. Invoice Template (Override). This option allows you to over-ride the invoice template that is associated to the fee items included in the invoices you are sending out. You may, for example, wish to select a different invoice template when sending out past due invoices.
5. Select your Cover Letter Template (optional)
6. Select desired Sort Order. This will set the order in which the invoices will be printed. You may choose: Customer, Date or Invoice Number.
7. Select the Ignore List Below And Send All check-box if you wish to print all invoices. If de-selected, the system will only print the first 500 invoices.
8. Select the invoices you wish to print. You may select invoices individually, or click the top check-box to select all the invoices in the list.
9. Click Done. The invoices will download and you may proceed with printing.

NOTE: Only invoices for which you have address information will be available for printing. Correct missing address information as previously described.

Over-ride the Invoice Template used when Delivering Invoices

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Whether emailing or printing invoices, you will have the opportunity to over-ride the invoice template used.

1. In the Billing module, select the Pending Delivery tab.
2. Click Print Invoices or Email Invoices.

   

3. From the Invoice Template (Over-ride) list, select the desired template.
4. Proceed to deliver your invoices as described above.

Re-deliver Past Due Invoices

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You can view all invoices on the Sales/Invoices tab. To view only over-due invoices select Past Due Invoices from the Show Only drop-down list. The list of invoices will refresh displaying on your past due invoices.

Re-deliver Past Due Invoices via Email

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1. On the Sales/Invoices tab, filter the list to Past Due Invoices as described previously.
2. Click the drop-down arrow on the New Invoice button.
3. Click Email Invoices/Statements.

   

   • Select Invoice from the Deliver Type drop-down list.
   • Select the desired File Format from the drop-down list.
   • Select the desired invoice template from thehInvoice Template (Override) drop-down list.
   • Select a From address from the list.
   • Select a Cover Letter Template from the list.
   • Enter a Subject and type in your message if you have not selected a cover letter template.
   • Click the check-box for the invoices you want to email, or click the top-most check-box to select all invoices in the list.

4. Click Done. The Past Due invoices have now been emailed.

Re-deliver Past Due Invoices via Print

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1. On the Sales/Invoices tab, filter the list to Past Due Invoices as described previously.
2. Click the drop-down arrow on the New Invoice button.
3. Click Print Invoices.
4. Select the desired File Format from the list.
5. Select the desired Invoice Template from the list.
6. Select the desired Cover Letter Template from the list.
7. Click the check-box for the invoices you want to print. Click the top-most check box to select all invoices in the list.
8. Click Done to print the invoices.

Deliver Statements

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Statements can be delivered from the Billing module, or you can also deliver statements from an individual contact's Billing tab.

Email Statements

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1. On the Sales/Invoices tab, filter the list as needed to find the members to whom you wish to deliver statements.
2. Click the Actions button.
3. Click Email Invoices/Statements.

   

   • Select Statement from the Deliver Type drop-down list.
   • Select the desired File Format from the drop-down list.
   • (Optional) Select the desired statement template from the Statement Template (Override) drop-down list. This option allows you to over-ride the statement template you selected in your general finance settings. If no selection is made, the default will be used.
   • Select a From address from the list.
   • Select the template that you wish to use for the body of the email from the Template drop-down list.
   • Enter a Subject and type in your message, if you have not selected a template.
   • Click the check-box for the members to whom you want to send statements, or click the top-most check-box to select all members in the list.

4. Click Done. Statements are now emailed.

Print Statements

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1. On the Sales/Invoices tab, filter the list as needed to find the members to whom you wish to deliver statements.
2. Click the Actions button.
3. Click Print Statements.
4. Select the desired File Format from the list.
5. Select the statement template the you wish to use from the Document Generation Template drop-down list.
6. Select the desired Cover Letter Template from the drop-down list.
7. Click the check-box for the statements you want to print. Click the top-most check box to select all invoices in the list.
8. Click Done to download and print the statements.

Print Statement from the Contact's record

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See Print an Individual Statement.

Accept Payments

The Invoice tab will display all of your invoices, whether they have been paid or not. You can use this tab to analyze aging and make payments. The list may be filtered to just open invoices to make it easier to manage payments.

NOTE: You may also make payments on the Accounts tab of an individual member.

You can view the details of an invoice by clicking into the hyper-link for a particular invoice.

1. Select Billing in the Navigation Panel.
2. Click the Invoices tab. Customize the list to display only unpaid invoices to make it easier to locate the invoices for which you are accepting payment.
3. Click the payment type in the Actions list. You may choose: check or credit card.

Accept a Check Payment

1. Click the Enter Check icon in the Actions list.

   

2. Payment From - This will display the member the invoice was sent to. You may change this if necessary.
3. Payment Date This will display today's date. You may change this at initial creation of payment, however, once the payment is saved you will not be able to change the date.
4. Check Number - Enter the check number as a reference.
5. Amount - The full amount of the invoice will be displayed by default. You may change this if necessary.
6. Click Done.

NOTE: If you have inadvertently entered the wrong check number, click on the payment hyper-link to update the number.

Accept a Credit Card Payment

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1. Click the Enter Credit Card icon in the Actions list.
2. Payment From - This will display the member the invoice was sent to. You may change this if necessary.
3. Stored Payment Methods If a credit card has been stored for this member, you will be able to select this payment from the list.
4. Card Information - Select the appropriate Payment Gateway.
5. Enter Card Information - Enter the required credit card information fields.
6. Store Payment Info For Future - if the member wishes you to do so, you may click this check-box to store this credit card number for future use.
7. Amount - enter the amount to process in this transaction. The amount due on the invoice will be displayed by default, but you may change this.
8. Click Done to process the credit card payment.

If you are processing credit cards outside of the GrowthZone software, best practice is to enter the payment as a check payment, described above. In the check number field, enter the last four digits of the credit card.

Can I apply a Surcharge to a Credit Card Payment via GrowthZone?

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GrowthZone does not have the ability to apply a percentage charge to invoices to cover credit card fees. We did investigate the option for a while, but due to the complexity of the implementation, it was decided that it was not a feature we would be able to develop:

Surcharging, or the action of passing the credit card fees of a transaction onto the purchaser only recently became legal in the United States in 2013, however it requires adhering to regulations that can be quite complex. The calculation of the surcharge has to take into consideration potential variables like state laws, shipping address, customer address, and the amount and the type of card used to avoid running afoul of the law and violating the merchant agreement. Several states, including Minnesota, do not allow surcharging practices at all. Trying to simplify the calculated surcharge on a given transaction by using a flat percentage rate for all transactions paid by credit card is not an option for us because it is grossly non-compliant. Given our core competencies of software we build, we can’t logistically engineer and maintain a surcharge calculation tool accurate enough to remain in compliance. While we are not able to offer this capability at this time, there are emerging technologies in the market to offload these calculations via a third party. We are actively monitoring such services and may be able to take advantage of them when they become more compatible and feasible to integrate with our eCommerce architecture.

Apply Over-payments

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Over-payments may occur because an invoice was not selected when an payment was entered, the payment was entered in error, or simply because a member has sent you additional funds towards future purchases.

You can view over-payments on the member's Billing tab, or by filtering payments to over-payment on the Payments tab in the Billing Module.

1. Select the member's Billing tab.

   

2. In the Billing History click Actions next to the payment you wish to apply.
3. Select Apply Overpayment.

   

4. Select the invoice(s) to which you wish to apply the payment.
5. Click Done.

Delete a Payment

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You may delete a payment from a member's Billing tab, or from the Payments tab in the Billing Module.

The Delete option is only available when: You are within the Transaction Deletion window, configure in your billing default settings. See Configure Finance Defaults for further information. The payment has NOT been deposited. Under special circumstances, if you do need to delete a payment that has been previously deposited, you can delete the deposit, then delete the payment, then re-create the deposit. This however is not best accounting practice. It is NOT a credit card payment.

1. Select the member's Billing tab.

   

2. Click the hyper-link for the payment that you wish to delete.

   

3. Click the Delete button.

   

4. Click OK to confirm that you wish to delete this payment.

The payment will be deleted, and the balance(s) on the invoice(s) to which the payment was applied will be adjusted.

View Payments

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Within the Billing module, you will be able to search for and view all payments received.

1. Click Billing in the left-hand navigation panel.
2. Click the Payments tab. A list of all payments will be displayed.

You can search payments by entering the reference number in the search box. Further filtering options are available by selecting Show Only or Customize Results.

Void an Invoice

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You may void an unpaid invoice by selecting it on the Billing module Invoices tab.

NOTE: The Void button will only be displayed if the invoice date is outside of the Allow Deletion for (days) window established in your finance settings. If the invoice date is within the window, a Delete button will be displayed. For auditing purposes, best practice is to void invoices versus deleting invoices. Refer to Configure Finance Defaults for further details. Additionally, the void options is NOT available if a payment has been made against the invoice.

1. Select Billing in the Navigation Panel.
2. Click the Invoices tab. A list of all invoices is displayed, whether open or paid. To easily find the invoice to be voided, filter the results to Open Invoices.
3. Click the hyper-link in the Inv # column for the invoice you wish to void.

   

4. Click the Void button.
5. Click OK to confirm.

NOTE: There is no function to restore a voided invoice. If you do need to do this, best practice is to simply recreate the invoice.

Delete an Invoice

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The ability to delete an invoice is available as long as the invoice date is within the window you have configured in your General Finance settings. See Configure Finance Defaults for further information. Additionally, the Delete option will not be available on an invoice that has a zero balance. If you wish to delete and invoice that has a zero balanced, you must first delete the payment, then delete the invoice. See Delete a Payment. NOTE: Invoices may not be deleted if paid.

Invoices may deleted on the member's Billing tab, or on the Sales/Invoices tab in the billing module.

1. Click the hyper-link for the invoice you wish to delete.

   

2. Click the Delete. NOTE: If you are not within the window configured in General Finance settings, the delete button will not be displayed. See Configure Finance Defaults for further information.

   

3. Click OK to confirm the deletion.

NOTE: Best accounting practice is to NOT delete invoices. Best practice is to void an invoice.

Refund a Payment

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The Payments tab will display a list of all payments you have received. From this tab, you will be able to refund a payment.

NOTE: If your payment processor is GrowthZone Pay, Authorize.net or Bill Highway the refund will be performed by the credit card processor. If you are refunding a cash, check, or credit card payment from an outside processor, you will need to follow up with the appropriate action (i.e. cut a check for the refund, process the refund through the outside processor.

1. Select Billing in the Navigation Panel.
2. Click the Payments tab.

   

3. Click the Refund Payments icon in the Actions column. NOTE: If the icon is not displayed, this indicates that a refund has already been created for the item.

   

4. Refund Date - The date will default to today's date. You may change it if necessary.
5. Enter Notes. This is a required field.
6. In the Refund Items section, the full amount of the fee items will be displayed.
7. Refund Already Issued By Processor: If this is a refund that is being issued for a credit card, selecting this option will record the refund in the GrowthZone software, without a refund being issued back to the purchaser on the processor side. This is useful when a credit card dispute is lost and the processor automatically refunds the money back to the purchaser as no refund is automatically reflected on the GrowthZone side and must be done manually. Checking the box “Refund already issued by processor” will allow the transaction to be properly refunded so income is not overstated.
8. Click Done.

NOTE: If the member needs a record of the refund, go to the member's Billing tab, and click the Actions button for the desired refund. You can download the refund receipt or email the receipt to the member.

You can run the Refund Report (Reports > Refund Report) to view a list of all refunds that have been performed. Click Here for information on the Refund Report.

Issue a Partial Refund

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The Payments tab will display a list of all payments you have received. From this tab, you will be able to do a partial refund.

1. Select Billing in the Navigation Panel.
2. Click the Payments tab.

   

3. Click the Refund Payments icon in the Actions column for the payment to which you wish to apply a partial payment. NOTE: If the icon is not displayed, this indicates that a refund has already been created for the item.

   

4. Refund Date - The date will default to today's date. You may change it if necessary.
5. Enter Notes. This is a required field.
6. In the Refund Items section, the full amount of the fee items will be displayed. To issue a partial refund, enter the amount you wish to refund.
7. Refund Already Issued By Processor: If this is a refund that is being issued for a credit card, selecting this option will record the refund in the GrowthZone software, without a refund being issued back to the purchaser on the processor side. This is useful when a credit card dispute is lost and the processor automatically refunds the money back to the purchaser as no refund is automatically reflected on the GrowthZone side and must be done manually. Checking the box “Refund already issued by processor” will allow the transaction to be properly refunded so income is not overstated.
8. Click Done.

If a portion of the payment has been previously refunded, it will show on the Create Refund screen under Already Refunded as shown below.

NOTE: If the member needs a record of the refund, go to the member's Billing tab, and click the Actions button for the desired refund. You can download the refund receipt or email the receipt to the member.

You can run the Refund Report (Reports > Refund Report) to view a list of all refunds that have been performed. Click Here for information on the Refund Report.

NOTE: If you are using GrowthZone Pay, a partial refund will appear on the person's statement a little differently than a full refund if the original charge has not yet fully processed. The credit won't appear as a separate line item on the bank statement. Instead, the original charge should post for a lower amount on the customer's statement. This will especially be an issue when a partial refund is issued shortly after the original charge was made. For example, a charge is made for $830.00. A partial refund is issued for $35.00 while the original charge was still listed as pending so the charge was updated to $795.00. There will not be a separate transaction for the refund issued. If the customer has questions on how this shows on their statement, they should contact their bank directly.

Refund a Cash/Check or Outside Processor Payment

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1. Locate the desired payment in the Billing module, on the payments tab.

   

2. Click the in the Actions column for the payment you wish to refund.

   

3. (Required) Enter Notes.
4. The full amount of the payment will be listed to refund. If you wish to refund a partial amount, type in the amount you wish to refund in the Refund Amount text box.
5. Click Done.

You will now follow your business processes for refunding the member.

NOTE: Alternately, you can locate the payment on the member's Billing tab, and select the Actions button for that payment and issue the refund.

Create a Write Off

When needed, you may create a write-off on the Billing module Invoices tab.

1. Select Billing in the Navigation Panel.
2. Click the Invoices tab. Customize the list to display only unpaid invoices to make it easier to locate the invoice you wish to write-off.
3. Click the Create Write Off icon in the Actions column.

   

4. Configure the following as necessary:

   • Write Off Date - The date will default to the current date.
   • Notes - This field is for internal use and is a required field.
   • Purchase Details - This field displays the invoice details, and may not be edited.
   • Write Off Items - This field displays the fee items on the invoice, and the associated account. The Write Off Amount will be populated with the original amount on the invoice. If you wish to only write off a portion of the invoice, enter the amount to be written off in the write off amount fields, for those items that you do not wish to write-off, ensure that the amount is set to zero.

5. Click Done to complete the write-off.

Add a Credit Memo

See it in Action: Add a Credit Memo]

You may add a Credit Memo on the Credit Memos tab.

1. Select Billing in the Navigation Panel.
2. Click the Credit Memos tab. A list of current credit memos is displayed.
3. Click the New Credit button.

   

4. Configure the following:

   • Issued To Contact - Type the name of the contact to which you are issuing the credit. Type ahead functionality will display options that match your input.
   • Issue Date - The date will default to the current date. You may change this if needed.
   • Notes (Visible to Recipient) - Enter notes describing the credit. These will be visible to the recipient in the Info Hub.
   • Items
     • Saleable Item - Select the type of goods/service to which this credit will be applied. You may click the + button to dynamically add additional saleable items.
     • Description - Enter a description.
     • Amount - Enter the dollar value for the credit.
     • Quantity - Enter the quantity (this is applied to the credit amount).

5. Click Done.

NOTE: The Credit Memo Report may be used to track all of your credit memos. Click Here to learn more about the report.

Apply a Credit Memo

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1. Select the desired contact's Billing tab. Any available credits will be displayed in the Summary section.

   

2. Scroll to the Billing History section.
3. Click the Actions button on the Credit you would like to apply.

   

4. Click Apply Credit in the dropdown menu.

   

5. Check the boxes next to the invoice(s) you would like the credit applied to.
6. Click Done.

Notice the invoice selected will be paid with the credit applied. If there are additional fees due, the remaining balance will reflect in the Billing History.

Void a Credit Memo

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1. Select Billing in the Navigation Panel.
2. Click the Credit Memos tab. A list of current credit memos is displayed.
3. Click the hyper-link for the Credit Memo you wish to void.

   

4. Click the Void button.

Manage Invoices for Upcoming (Recurring) Billing

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In the Billing module, the Upcoming Billing tab displays a list of all members with recurring billing (i.e. recurring membership dues) set on the Billing Tab.

View Members Eligible for Upcoming (Recurring) Billing

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1. Click Billing in the left-hand navigation panel.
2. Click the Upcoming Billing tab.

A list of all members with scheduled billing will be displayed. From this tab, you can review Scheduled Billing assigned to your members, on the contact's Billing tab. See Manage Recurring Fee Schedule for further details on setup of fee schedules.

You can filter the members by renewal month by selecting an option from the Show Only list. Alternately, by clicking the Customize Results button you can enter a specific date and/or select Has a payment profile assigned.

From the list, you can review the fees currently assigned to your members. If needed, you can click into a membership type to view further details, and adjust as needed, prior to running upcoming billing. NOTE: You will not be able to upgrade or downgrade the membership from this screen.

Generate Invoices for Upcoming (Recurring) Billing

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IMPORTANT: If you have enabled Automated Scheduled Billing it is NOT necessary to manually run your upcoming billing. See Setup System to Automatically Generate Invoices for Scheduled Billing for further information.

1. Click Billing in the left-hand navigation panel.
2. Click the Upcoming Billing tab.
3. Click the Run Upcoming Billing button.

   

4. Select the Month to Process.
5. Select the Scheduled Billings To Run:
   • Run All Upcoming Billing: All invoices for the month will be generated. IMPORTANT: Members with payment profiles associated to their scheduled billing will be automatically charged once you click Run.
   • Run Only Those Without Payment Profiles: Only those invoices that do not have a payment profile set will be generated.
   • Run Only Those With Payment Profiles: Only those invoices for members that have a payment profile tied to their scheduled billing will be generated. IMPORTANT: Members will be automatically charged once you click Run.
6. Click Run.

Invoices for the month selected will be created, and you will be able to deliver these from the Pending Delivery tab. See Deliver Invoices for instructions.

Invoice Processing for Stored Payment Profiles

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When invoices are generated for members who have stored payment profiles, and have agreed to automatic charges, the day invoices are generated for upcoming billing, the stored payment profile will be charged. An Automated Message (Auto Payment Receipt) will be sent to the member when the payment is processed.

Additionally, an automated message (Growth Zone Pay Charge Failed) notification will be sent to the member if the charge fails. In this email, there is a link for the contact to go and pay/update their payment information.

Staff members who have subscribed to the Auto-payment Failed notification will also receive an email.

NOTE: An attempt will be made to charge the account again every 24 hours for five days when a card or bank account has failed.

Enable Auto-switch from Annual to Monthly

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To reduce the burden of annual payments for your members, you have the ability to enable Allow Switching from Annual to Monthly Payments. When this option is enabled, your members will be presented with the option when using the payment link within emailed invoices.

Requirements

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• Members must store Credit Card payment profiles. Bank Account profiles are not supported.
• Recommended: Automated Scheduled Billing enabled – to ensure autopay occurs automatically and doesn’t rely on a human intervention

Enable Switching from Annual to Monthly Payments Setting

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1. Click Setup in the left-hand navigation panel.
2. Click Membership Settings in the Membership section.

   

3. Enable Allow Switching from Annual to Monthly.
4. Click Save.

Optional: Staff can select to receive email notification when someone switches from annual monthly by signing up for the staff notification titled “Membership Switched To Monthly Frequency”. See how to subscribe to staff notifications.

How it Works

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1. When Allow Switching from Annual to Monthly is enabled, members will see a Switch to Monthly payments link when viewing an open membership invoice with annual frequency on the invoice payment screen.

   

2. If this option is selected, you will be brought to a new checkout screen that displays the re-calculated monthly amount

   

3. On the checkout screen, the member will be prompted to provide credit card information (or select a stored card) and agree to monthly terms. If voluntary fees are included on the invoice, a member can pay a voluntary amount by entering it on the selection screen; This amount would also be included in the recurring autopay

1. After checkout is complete, the member will be sent a thank you email that provides the details of their autopay agreement for future reference .
2. In the back-office, the following will occur:

• The original invoice will be voided back to the original account.

• A new invoice is created, dated today
• An adjustment adjustment is added to the membership activity history with the new invoice attached.
• The previous annual scheduled billing is ended.
• A new monthly scheduled billing is created.
• The next bill date for the membership is set to the following month.
• If signed up for the staff notification,”" Membership Switched To Monthly Frequency” then the staff person will be notified via email of this switch.

1. 

Reviewing Invoices

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The Sales/Invoices tab in the Billing module provides a listing of all invoices you have created.

Click the drop-down arrow in the Show Only box, to filter the list by:

• Open Invoices
• Closed Invoices
• Current Invoices
• Past Due Invoices
• Sales Transactions

Additional filtering criteria can be added by clicking the Customize Results button.

The list of invoices may be filtered by:

• Invoice date range (by selecting a date range from the Invoice Date
• Payment date range (by selecting a date range from the Payment Date)
• Membership Status
• Goods/Service
• Product Type
• Invoices with Zero Balance
• Past Due Invoices
• Current Invoices
• Credit Balance Available
• Past due invoices by over X days
• Sales Transactions
• Is Empty

Manage Deposits

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View Previous Deposits

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You may view previous deposits, and the payments associated to those deposits on the Billing module Deposits tab.

1. Select Billing in the Navigation Panel.
2. Click the Deposits tab. A list of your previous deposits will be displayed.
3. Click the hyper-link in the Count of Payments column to view the payments associated with the deposit.

   

NOTE: The Deposit Summary Report can be used to generate a list of all deposits. Click Here for information on generating the report.

Prepare Deposits

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The Overview tab in the Billing module will display the quantity of Undeposited Paymentss. Prepare your deposits by clicking the link on the Overview tab, or on the Deposits tab.

NOTE: If you are using GrowthZone Pay, deposits for the credit card transactions are automatically created. These deposits will match the transfers made to your bank account.

1. Select Billing in the Navigation Panel.
2. Click the Deposits tab. A list of your previous deposits will be displayed.
3. Click the Create Deposit button.

   

1. Deposit Date - The date will default to the current date, and may be changed if needed.
2. Notes - You may add optional notes as needed.
3. If you would like to search for a particular payment, enter criteria in the Search box. NOTE: The Search box is only displayed if there are more than 10 un-deposited payments.
4. Payments - Select the payments you wish to include in this deposit. You may select all by clicking the uppermost check-box, or click individual payments.
5. Click Close.

NOTE: If needed, you can print the deposit before saving. It may be useful to have a printout to take to the bank when you make the actual deposit.

GrowthZone Pay Deposits

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If you are using GrowthZone Pay, an automated process will create deposits for each transfer to your bank account. These deposits will be listed as Created by - System Administrator and Notes will display will display Automatic Deposit. This automated process makes it easy for you to manage your credit card deposits.

Click the numbered link in the Count of Deposits column to view the transactions that make up the deposit.

NOTE: The amount reflected in the deposit, deducts the processing fees. To accurately reflect fees in your accounting software, view the GZ Pay Transfers Details Report.

Accounting Transaction Export

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The Accounting Transaction Export makes it easy for you to export the journal entries created in GrowthZone for import into your accounting software.

IMPORTANT: The IIF export is only available for import to QuickBooks Desktop.

Accounting Transaction Export Pre-requisites

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1. Verify that all Account Numbers in your GrowthZone Chart of Accounts match, EXACTLY, to the Accounts in QuickBooks.

   Best Practice: If you are using Account Numbers in QuickBooks, enter Account Numbers in GrowthZone under Setup > Chart of Accounts. Make sure that the Account Numbers match your QuickBooks numbers and then, when performing the export, choose Export Account Numbers. See Setup Your Chart of Accounts for further information.

2. Verify proper configuration of all Goods/Services (See Setup Goods/Services for further information on configuring your Goods/Services):

   

   • Verify that that your Goods/Services items have a Deposit Account set to Un-deposited Funds:

   The Deposit Account selection should NOT be a bank account. The selected account is where payments are recorded (debited) when a payment transaction is created in GrowthZone. In the case of Cash/Check, if you do not deposit the amounts in the bank on the same day as the transaction was created, then the bank account entry will not be on the correct date. In the case of credit card payments, the payment amount does not actually get deposited in the bank until several days later and is not controlled by you. At the time of actual deposit, then a manual journal entry can be created to record the deposit to the bank and the associated credit card fees. This allows you to have an entry in your books that will match the deposit amount that actually is being deposited into your bank and on the correct day.

   NOTE: If you need to update existing Goods/Services account, this will only affect new transactions going forward. Transactions completed prior to making this change will not be updated to a different account. Payments made prior to this change will come thru the export as being deposited in the account that was selected at that time.

   • Verify that all 'Accounting Types' for your Goods/Services are set to the proper recognition types.
   • Verify that all Goods/Services are set to the proper income and A/R account.
3. Verify that balances in your QuickBooks Undeposited Funds and Accounts Receivable accounts match the balances in the GrowthZone accounts.

   Before imports into your accounting software will ever balance, the current balances in GrowthZone must match the balance you have in your accounting software for that same date. For Example: If you wish to start using the summary export method in GrowthZone on July 1st, you would run the reports for Accounts Receivable, Undeposited Funds (outstanding deposits), and Accounts Payable (typically only applicable if you have sales tax payable) for June 30. The amounts that you show in GrowthZone for those accounts on 6/30 should match the amount that you show in your current accounting software for that date.

   • Accounts Receivable: Generate the Accounts Receivable Aging Summaryreport, and compare the balance to the Accounts Receivable in your accounting software. Fix any discrepancies. See Accounts Receivable Aging Summary for further information on generating this report.
   • Undeposited Funds: If this is a new account for you in your accounting software, you’ll want to create a beginning balance entry into this new Undeposited Funds asset account. See your software instructions for entering the beginning balance. This would typically be a debit balance account. In GrowthZone, make sure all deposits have been created and are current up to the date that you want to begin your exporting. Then view the deposits that are still outstanding under Billing > Deposits tab, Create Deposit. The total of the amounts here can be entered as the beginning debit balance for the Undeposited Funds in your accounting software. See Prepare Deposits for additional instructions.

Accounting Export Process/Best Practices

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While your businesses processes may vary, we recommend the following as best practice of using the Accounting Transaction Export:

• Daily - Create/Record Deposits & Refunds
• Monthly - Create the Accounting Export IIF File

Daily - Create Deposits & Refunds/Record in QuickBooks

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Deposits must manually entered into your accounting software, therefore, best practice is to complete this task daily. Deposits should include your credit card deposits, as well as your cash/check deposits.

Generate/Record GrowthZone Pay Deposits

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Best Practice: We recommend checking for deposits every day and creating the appropriate journal entry accordingly.

With GrowthZone Pay, Credit Card/ACH payments begin processing on the day they are entered but the money is not deposited in the bank until a day to two later or sometimes longer. That is why best practice is to have your fee items be setup to go first into an account called Undeposited Funds, a holding account until the money is deposited into the bank. At that time, a journal entry can be made that takes the money from Undeposited Funds and records it as a deposit in your bank account. This also gives opportunity to record the processing fees that are immediately subtracted from the amount collected. With GrowthZone pay, you will use the GZ Pay Transfers Details Report report to view the deposit and associated fees. You will create your journal entry for each deposit.

To generate the report:

1. Select Reports > GZ Pay Transfers Details Report.
2. Select the Date Range for the time frame for which you are checking for deposits.
3. In the Fields to Display select “Payment Gateway”. (This is important if you have multiple payment gateways)
4. Select Summarize By “Transfer ID”
5. Click Run Report.

Find the summary totals for each transfer ID and use those numbers to create your journal entry. The journal entry date will be the Transfer Paid Date column. This is the date that the deposit was made to your bank. Example: Journal entries you would make from the above report on 8/1/2019.

Record GrowthZone Pay Refunds

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Generate the GZ Pay Transfers Details Report as described above. Look for refunds in the Type column.

If there are refunds, this must be reflected in your accounting software.

Example A: Journal Entry to show the details of where numbers come from

Example B: Journal Entry with the totals combined - see how the numbers are easily found on the Refund report.

Either Example A or Example B are correct; choose whichever example fits best with how your accountant wants to see the amounts entered.

Create & Record Cash/Check Deposits

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1. Reports > Deposit Details report.
2. Select the Date Range for the time frame you are checking for deposits.
3. Select Summarize By “Deposit ID” and click Run Report.
4. Look for (or filter to) the deposits that are not the automatic deposits for GrowthZone Pay because those are recorded in the GrowthZone Pay Transfers Details report.
5. Find the summary totals for each Deposit ID and use those numbers to create your journal entry in QuickBooks.

Create/Record Authorize.NET Payments

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With Authorize.net, credit card/ACH payments typically reach the bank on the next day after they are processed (might be after a certain cutoff time). Because the money is not directly entered into the bank on the day the payment is excepted (usually the day after), our best practice (see Prerequisites above) is to have your fee items be setup to go first into an account called “Undeposited Funds”, a holding account until the money is deposited into the bank. At that time, a journal entry can be made that takes the money from Undeposited Funds and records it as a deposit in your bank account. This also gives opportunity to record the name of the batch that the deposit is associated with. With Authorize.net as your processor, you will use your batch report from Authorize.net to view the deposit. From the Authorize.net batch you will create the Deposit in GrowthZone You will create your journal entry for each deposit.

Best Practice: We recommend checking for deposits every day and creating the appropriate journal entry accordingly.

Create an Authorize.net Deposit:

1. Select Billing in the left-hand navigation panel.
2. Click the Deposits tab.
3. Create Deposit
4. Review your deposit report from Authorize.Net to know what was deposited on a particular day and find those deposits on the Add Deposit screen.
5. Select the desired payments that were deposited on a particular day. TIP: Clicking the Type column will sort the deposits by Credit Card or Check which might help get your deposit amounts grouped together better.
6. Enter the Deposit Date.
7. (Optional) Enter any Notes to help you recall what this deposit was for – anything special included etc.
8. Click Done.

Create the Journal Entry for the deposit in your QuickBooks software.

Monthly – Accounting Transaction IIF Export

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1. Select Billing in the left-hand navigation panel.
2. On the Overview tab, click Export Accounting Transactions in the Reports section.

   

3. Export Accounting Transactions.
4. Click the Customize Results button

   

5. Select the previous month Date Range.
6. Select Exclude Refund Transactions. Best Practice: never export today's transactions so you don’t miss any late night incoming payments or transactions.

   NOTE: If you are using Authorize.NET as your processor, choose to INCLUDE the refund transactions.

7. Add any additional filtering criteria as needed.

   NOTE: We do not recommend filtering the export items so that you don’t filter out part of the transaction that should be included to make a complete transaction. Our database architecture is not built to reliably export to separate companies/books. Exporting to separate companies/books would be done at your own risk.

8. Best Practice: Select Exclude Previously Exported Transactions.
9. Click Done.

   

10. Click Export.

    

11. Complete the Accounting Export Options screen:
    • Select Summarize and total by Account (in order to export the summary), if you wish to export only the totals for each account. If de-selected, full details will be exported. Best Practice: Export only summary amounts. See this white paper Strategies for Efficient Accounts Receivable Tracking for more information. If this option is selected the following fields will be displayed:
      • Select your GrowthZone Accounts Receivable Account. The accounting summary only supports a single Accounts Receivable account at this time.
      • Enter the name of the Customer in your QuickBooks Customer List that you will use to hold the GrowthZone Accounts Receivable summary amounts. We recommend a customer name in QuickBooks that matches the name of the A/R account in GrowthZone that you are exporting this from.
    • Select Export Account Numbers instead of Names if you have Account numbers enabled in QuickBooks and you also have entered those matching account numbers in the GrowthZone Chart of Accounts. Best Practice: Matching by numbers is recommended as it eliminates errors that deal with typos in account names and relies solely on a match between account numbers. IMPORTANT: If your accounts in QuickBooks include sub-accounts, you must export by Account Numbers.
12. Export Type: Select QuickBooks IIF
13. Click to Create Batch so that a copy of the export file is available to be viewed later by clicking View Past Exports. NOTE: Transactions included within the View Past Exports list will not be included your export if “Exclude Previously Exported Transactions” is selected on Customize Results when ready to export. If clicking to Create Batch, enter a Batch Name that will be meaningful to you, for example, include today’s date and time and a general description of the export
14. Click Export.
15. The saved IIF export file can be imported into your desktop QuickBooks software.

Best Practice: Always perform a backup of your QuickBooks software before importing any file.

Tip! The best report to review the details of what is included in the export is the Revenue Recognition report or the Billing Accounting Summary tab

Billing Reporting

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Your software provides a wide range of reports that can be used to monitor your billing and update your general accounting software. See Billing Reports.

Reconciling your Accounting Records in GrowthZone

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The reconciliation of accounts receivable is the process of matching the detailed amounts of unpaid customer billings to the accounts receivables. GrowthZone provides a variety of reports to assist you in this reconciliation. You may choose to reconcile as frequently as your business processes dictate.

In it's simplest form to reconcile:

(A/R Previous Month End) + (Sales Current Month) - (Deposits) = Ending Balance

The Ending Balance should be equal to the current Accounts Receivable. Use the following reports to find the data needed to perform the calculation:

A/R Previous Month End

You can find the A/R Previous Month End by generating the Accounts Receivable (Detail) Report on the Billing Overview tab. Generate the report for the last day or the month/year for which you wish to reconcile.

A/R Previous Month End = $850.00

Sales Current Month

The Sales by Account Report will provide the Sales Current Month value. Generate the report for the first day through the last day of the current month. In the example below, the report is generated for Dec 1 - Dec 31.

Sales Current Month = $500.00

Deposits

Deposits are calculated by generating the Deposit Summary for the current month less Undeposited Fund + Undeposited Funds from the previous month.

Recorded Billing Tutorials

Creating an Invoice

Entering a Credit Card Payment

Billing FAQ's

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As an Organization, I would like to pay invoices for my related contacts, how do I do this?

How do I add a discount to an invoice?

How can I change the payment gateway used for an invoice?

How do I change a members preferred invoice delivery method?

You may change a members preferred invoice delivery method on the members Billing tab. Click the membership link, under Billing Fees and Schedule and make the desired change.

Show Me!

How can I change the invoice template after an invoice has already been created?

1. Click into the hyper-link for the invoice.
2. Select the desired template from the Invoice Template drop-down.
3. Click Save.

Show Me!

Billing - Special Topics

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Working with Vouchers

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The Voucher feature provides the ability for an association to sell a pack of event tickets to events with a specific category. This is perfect for associations with active sub-groups like Young Professionals or Women in Business. Attendees can buy a pack of tickets to attend these events and only need to submit one expense report to their employer. When they go to register for the event their ticket is free and they just need to enter any required information for the event like a meal choice or other information.

Members will use this feature by purchasing a special “voucher” item from an association’s store. After purchase, the member can register for events like normal but any discounts provided by the voucher will be automatically applied to one event registration.

IMPORTANT: The Store module is required to take advantage of the voucher functionality.

Vouchers - Initial Setup

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Staff have some initial setup work to create the voucher store item and to set up the discounts that manage the accounting side.

Setup Goods/Services for Vouchers

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A Goods & Service must be set for the vouchers, with the following settings:

• Good/Service Type: Miscellaneous
• Accounting Type: Cash Basis

See Setup Goods/Services for further instructions.

Setup Discount Type for Vouchers

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Setup > Finance > Discount Types

A discount type must be setup with the following settings:

• Discount Type: Event Registration
• Saleable Item Type: Event Registration

Create Discount for Vouchers

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Setup > Finance > Discounts

A discount must be setup with the following settings:

• Example Name: Young Professionals Discount
• Discount Type: Voucher (from above)
• Date: Year
• Total Available: (per person)
• Discount Percent: 100%