Contact Management

At its core, the membership management system is a sophisticated database with an easy to use interface that allows you to track and summarize all relevant data regarding your contacts and members. Adding contacts and updating information is a snap. You’ll never lose your contact information and you’ll have access to your data anytime, anywhere.

Add a New Organization Contact

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1. Click the Quick Actions button in the header bar.
2. Click Contacts - Add Organization

   

3. Fill in the Contact Information
   • Phone, email or website - once this field is entered, a drop-down list will be displayed to select further details, such as the type of phone number. If you wish to add additional phone numbers, emails or websites, click the + button. NOTE: If you are entering a website, and the web address begins with a number, include www.. If this is not included, the website address is interpreted as a phone number.
   • Address Information (optional)
   • Individuals (optional) - you may add individuals to associate to this organization. To add additional individuals, click the + button.
4. Click Done

The new organization contact is now added to your database. The organization's membership status will be set to the default status you have selected under Setup > Contact Status Options.

Add New Contact - Individual

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1. Click the Quick Actions Button in the header bar.
2. Click Contacts - Add Individual.

   

3. Fill in the desired Contact Information: Only First Name and Last Name are required.
   1. General
   2. Phone, email or website - once this field is entered, a drop-down list will be displayed to select further details, such as the type of phone number. If you wish to add additional phone numbers, emails or websites, click the + button. NOTE: If you are entering a website, and the web address begins with a number, include www.. If this is not included, the website address is interpreted as a phone number.
   3. Address
   4. Organization – you can associate the individual to an existing organization contact, or assign a new organization.
4. Click Done.

Merge Contacts

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In the event that you have duplicate individual contacts in your database, you can use the Merge Contacts function to combine the contacts together. All information, billing history, communications, activity, etc. will be merged to the destination contact.

1. Click Contacts in the left-hand navigation panel OR begin typing the name of the contact you wish to merge in the global search box in the header bar.
2. Select the individual contact you wish to merge.
3. Click the Actions button.

   

4. Select Merge Contact.

   

5. Enter the name of the contact to which you wish to merge this individual.
6. Click Done.

Background jobs need to process the merge, so the actual merge may take a few minutes. The message shown below will be displayed in the upper right-hand corner of the screen.

NOTE: When individuals are merged, if the individual has log-in credentials and permission to the Info Hub in both, the destination contact's login and permissions are maintained, and the merged contact's log-in credentials will no longer work. When two individuals are merged and one has a login and the other doesn't to the Info Hub, the existing log-in credentials and permissions are maintained..

View Contacts

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Click Contacts in the left-hand navigation panel.

All contacts in your database are displayed by default. You can view contacts in a card format by clicking the icon, or in a list view by clicking the icon. By starting to type the name of a contact in the Search box, type ahead functionality will filter the list of contacts as you type. NOTE: Accented letters, for example: á vs. a, are considered two different characters and their use would return different results.

Additional filtering options are available in the Show Only drop-down list. These options are described in the table below. NOTE: If you have changed system terminology, the filter options displayed will be the terminology you have selected.

Show Only Option	Description
Businesses	Select this option to filter the list to only business type contacts.
Individuals	Select this option to filter the list to only individual type contacts.
Staff	Select this option to filter the list to only your staff members.
Owe Money	Select this option to filter the list to only those members who have open invoices.
Assigned to Me	If you assign members to specific staff members, this option will allow the staff member logged in to view only the members to which he/she is assigned.
Active	Select this option to filter the list to only active members
Task Due/Overdue	If using the projects/tasks module, select this option to display only members for which your staff has due or overdue tasks
Task Due/Overdue Assigned to me	This option will allow the staff member logged in to view only the members to which he/she is assigned for whom he/she has task that are due or overdue.
Event Attendees Potential Contacts	Select this option to view individual who have attended your events. This is a way to identify potential prospective members; or associate individuals to appropriate organizations.

You may also filter the results by clicking the Customize Results button, and selecting additional options.

Managing Contacts

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Update Contact/Organization Logo/Image

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You can easily upload a contacts logo to the database from the contact's page.

1. Click the image icon to the left of the contact name.

   

   The Image Manager dialog box will open.

   

2. Drag and drop the desired image or click Upload to browse and select the desired file. NOTE: If you have previously uploaded the desired image, you can click Select Existing to choose the image from the Cloud.
3. Crop the image as desired and click Crop and Save.

Update Organization/Individual Membership Status

The status field below the organization/individual name is an indication of membership status. This field is driven by the status shown in the Membership section on the profile tab.

Best practice is to allow the system to dynamically update the status. However, if you do wish to change the status, Allow users to manually update status must be enabled under Setup > Contact Status Options.

To change the status:

1. Click the status next to the organization/individual's name.
2. Select the desired status from the drop-down list.
3. Click the icon to save the status.

Add/Update Contact/Organization Account Number

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If you wish to assign account numbers to your contacts:

1. Click Account Number beneath the contact's name.

   

2. Enter the account number.
3. Click the icon. Your account number is saved.

NOTE: Your system may be configured to automatically assign account and membership numbers to new contact. See Manage Account and Membership Number Assignment for instructions.

Add Tags to an Organization/Individual

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You can add tags to your Organization/Individuals to make it easy to track something specific about that organization/individual. For example, if an individual has expressed interest in volunteering, you could add "volunteer" as a tag. The Contacts Report may be used to generate a report based on specific tags.

To add a tag:

1. Type the tag name in the Add Tags text box. If you have previously used the tag, the type ahead functionality will find the tag name.
2. Click enter on your keyboard.

You can add as many tags as you wish. To remove a tag, click the x next to the tag name.

NOTE: You can view and edit all tags by going by going to Setup > Miscellaneous > Tags. See View/Manage Tags for instructions.

View/Manage Tags

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Under Setup > Miscellaneous > Tags you can see a list of all tags and how they are being used in your system. You can also edit the name of a tag or globally delete a tag.

1. Click Setup in the left-hand navigation panel.
2. Click Tags in the Miscellaneous section.

   

A list of all current tags and the number of usage (by module) will be displayed.

Edit a Tag Globally

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1. Click Setup in the left-hand navigation panel.
2. Click Tags in the Miscellaneous section.

   

3. Click the tag that you wish to edit.

   

4. Edit the name of the tag.
5. Click Done.

Delete a Tag Globally

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1. Click Setup in the left-hand navigation panel.
2. Click Tags in the Miscellaneous section.

   

3. Click the tag that you wish to delete.

   

4. Click Delete.

   

5. Click OK to confirm the delete.

Assign Individual Contact Designations

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Designations may be assigned to individual contacts in your database.

1. On the individual's contact page, click the icon, adjacent to the contact's name, in the header.

   

2. Select the desired designation(s) from the Designations list.
3. Click Done.

NOTE: Designations are configured under Setup > Miscellaneous. See Configure Designations for instructions.

View Contact History

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To view historical contact relationship history:

1. For the desired contact, click the common tasks Actions button.

   

2. Click Contact History.

Send Member an Email to Contact(s) to Update their Profile

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Make it easy for your contacts to keep their own contact and directory information up to date. On the Contacts module main page, you have the ability to send a Member Profile Update email to selected contacts. Within this email is a link that will take the contact to a page where they can review and change their information. This option does not require the contact to access the Info Hub.

1. Click Contacts in the left-hand navigation panel.

   

2. Click the button.
3. Select Email Member Profile Update.
4. Select any desired filtering options, to limit the contacts to whom you are sending the email:
   • Renewal Month
   • Membership Type
5. Enter a Subject. This will default to Update/Verify Your Profile but you can change if you wish.
6. Select a From address.
7. Click Send.

The email message sent is displayed below.

Your contacts can click the Verify/Update your Contact and Directory Information to view and update their own information. Once the contact clicks the Submit button, your database will be updated with these changes.

IMPORTANT While this option gives members an easy way to update their data, it also has the potential to overwrite backoffice data. Meaning, the data the member changes will also change in the backoffice.

Update a Contact Profile Information

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The Profile tab for a contact provides the ability to update a variety of information about a business/organization.

Click Contacts in the Navigation Panel to view and search for the contact OR type the name of the contact in the header search box.

On the profile tab, you may update the following information:

Add Contact Info

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1. Click the icon in the Contact Info section.
2. On the Add Contact Info screen you may add additional phone numbers, email addresses, address information, etc. The system will recognize what type of information you are entering, and allow you to further classify it. For example, if you are entering a phone number, you will be able to select Toll Free, Main, etc. NOTE: If you are entering a website, and the web address begins with a number, include www.. If this is not included, the website address is interpreted as a phone number.
3. Click Done when completed.

NOTE: In cases where the billing address is different than a physical or mailing address, you can differentiate that detail in an organizations profile. When adding address information, you can select the Usage of the address. This provides the ability to identify an address as shipping or billing. This is helpful when processing invoices, as the usage (as well as any notes you may have provided for the address) will be display in the address drop-down.

Add Social Site Information to a Contact

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Social sites, such as Twitter, Facebook, etc. may be added to a contact's information.

1. For the desired contact, click the icon in the Contact Info section, on the Profile Tab.

   

2. On the Add Contact Info screen enter the web address for the networking site, in the Phone, email, or website text box. NOTE: The social site web address must include www, as shown in the image above.
3. Select Social Site from the Type drop-down list.
4. Click Done.

Send an Email asking the Contact to validate/update their profile information via the Info Hub

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An email template Verify Business Contact Information has been designed for you to easily send the information that is currently stored in your database. The email includes a link for the member to log into the Info Hub, so that they can update their own information, saving your chamber/association staff time.

See Communications Basics for further information on working with email templates.

Download/Email Census

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The Download Census/Email Census action allows you to create a report of all information regarding your memberships organizations and their contacts. This is a great way to send out an annual census report allowing members to see the information the database has, and make edits if needed. You can filter the contacts included in the census by renewal month and/or membership type.

Pre-requisite: A Census Document must be setup prior to downloading or emailing your census. A default document is provided in your software, and can be viewed under Setup > Document Generation Templates. See Setup your Document Templates for instructions.

1. Click Contacts in the left-hand navigation panel.

   

2. Click the orange action button.
3. Select Download Census or Email Census.

   

4. Select desired filtering options (Note: :
   • If you wish to limit the contacts to specific Membership Types, select the desired types from the drop-down list.
   • If you wish to limit the contacts to a specific Renewal Month, select the month from the drop-down list.
5. Select the Document Generation Template you wish to use for the census.
6. Click Done. Depending on the size of document, the download could take up to an hour to generate. Best practice would be to select smaller segments of members. Emailing will attach a unique pdf for each member and send to the membership owner.

Edit Contact Information

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Contact Info that has been previously entered may be edited by clicking the pencil icon adjacent to the item to be edited.

NOTE: When editing address information, you will be prompted to select whether the address should be updated for for other Contacts that have this same address. This is enabled by default. Deselect the check-box if you do not wish the address to be changed for all contacts.

NOTE: When editing an email address, and additional field is displayed Assistant Email Address. If this field is populated with an email address all emails sent to the main contact email will also be copied to the Assistant Email Address.

Managing Invalid Email Address

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If a users email address has been noted as invalid, a red yield sign will be displayed in the contact info section next to the email.

The software provides you the ability to recheck the email, mark an invalid email as valid or edit email address and recheck.

1. On the contact's Profile tab, click the invalid email.

   

2. Select the desired action:
   • None - select this option to simply leave the email address as invalid.
   • Mark as valid - select this option to mark the email as valid. If you've personally verified this address is good even though the verification system indicates it is not, we've given you an option to mark it as good and remove it from the Quarantine list. Please do not abuse this option; we want to protect your email sender reputation.
   • Recheck address - select this option to recheck the email address. If the address is found to be valid, will be removed from the invalid list. If the address is found to be invalid, it will remain on the invalid list.
   • Edit email address and recheck - selecting this option will open a text box for you to enter a new email address. This system will check the new email address, and if valid the email will no longer be marked as invalid.
3. Click Close.

Add Individual Contacts to an Organization/Business

You may add/edit contacts to an organization in the Contacts section of the organization's Profile tab. The Contacts section displays the last 20 updated contacts sorted by last update date. To view a full list of the contacts for this organization, click the to view the full list of contacts for this organization.

To add a new contact:

1. On the Contact Profile tab, click the icon adjacent to Contacts. The Add New Contact screen will display.

   

2. Configure the following:

   • First Name and Last Name.
   • Common Name - This is an optional field which may be used for a nickname, or similar. This will be stored in the database and may be used as a database field in emails.
   • Mark As Primary - Select this check-box if this contact is to be the primary contact for the organization. Reports may be filtered by primary contacts.
   • Show as Related Contact in Directory - This setting is enabled by default. By enabling this setting, if the organization has directory display settings that include Show Related Contacts this contact will automatically be displayed. If the contact is not to be displayed, disable this check-box. See Directory Display Settings for further information on displaying related contacts.
   • Title - Optional
   • Role Start - Optional, you may enter when the contact started in their role.
   • Role End - Optional, you may enter when the contact's role ended.
   • Phones / Emails / Websites
   • Addresses

3. Click Done.

Provide Info Hub Access to Individual Contacts

Once you have setup a new individual contact in the database, you will need to send the log-in instructions to the Info Hub

NOTE: You must be on the individual's page not the business page to follow these instructions.

1. Click the Actions button to view common tasks.
2. Click User Login.

   

3. Select the access level you wish to assign to this individual.

   • In the User Access level drop-down at the top of the dialog box, you are selecting the access level that the user has if they are not associated to an organization. By default, this will be set to the access level you have set in the Log-in settings. Additionally, if you offer individual memberships, this is the
   • The User Access level selected in the Access Level with Associated Organizations section is the permissions that the user will have as a part of the associated organization. Users may be associated to multiple organizations, and have different permission levels for each.

   NOTE: The access level provided here must be equal to or greater than the access level set at the user level. If this user should not have access to the organization information, do not select an access level. When the user logs into the Info Hub, the system will grant them the higher of the two access levels

4. Login Info

   • Username - this is the user name for the individual. If no user name is listed, the individual has never logged in.
   • Password Reset Email - This field will be populated with the email address entered when the individual was added to the system. You may change this if needed.
   • Send Login Instructions Email - Click this check-box to send an email to the individual which will provide the instructions to setup their log-in credentials.

5. Set Temporary Password - If the user already has log-in credentials, but has forgotten their password and wishes you to set a temporary password, enter the password here. The user would then be able to change their password in the Info Hub.
6. Click Done.

An automated email (example show below) will be sent to the individual.

The individual will be able to step through setting up access to the Info Hub.

NOTE: You will be able to review which users have access to the Info Hub by generating the User Account Report.

Send Reset an Info Hub Password email to a User

If an Info Hub user has forgotten his/her password, you can send a reset password email from the individual's page.

1. Click the Actions button to view common tasks.
2. Click User Login.

   

3. Click the Send Password Reset Email check-box.
4. Click Done.

An email will be sent with instructions for resetting the password:

NOTE: A Forgot your Username or Password? link is displayed on the Info Hub log-in page, this allows the user to use his/her user name or email address to reset own password.

Set a Temporary Password for an Info Hub User

1. Click the purple Actions button to view common tasks.
2. Click User Login.

   

3. Enter a temporary password in the Manually Set Password text box.
4. Click Done.

There is no automation when you manually reset the password from the back-office, you must communicate the new password to the member. The password is only temporary, when the user logs into the Info Hub with a manually reset password, the user is immediately presented with the change username/password screen.

NOTE: A Forgot your Username or Password? link is displayed on the Info Hub log-in page, this allows the user to use his/her user name or email address to reset own password.

Deactivate an Individual Contact

If an individual contact is no longer a part of a business organization, you may deactivate them. NOTE: It is not recommended that you delete individuals, as the database maintains historical information about you individuals.

1. On the Business Contact's Profile tab, click the pencil icon adjacent to the individual you wish to deactivate.

   

2. De-select the Active check-box. The End Date will automatically be populated with the current date.

   

3. Click Done.

The de-activated individual will no longer be associated to the business, however, an individual record will be maintained and the individual will have a status of non-member.

NOTE: The individual's access to the info hub is not automatically revoked.

(Staff) Impersonating a Member in the Info Hub

Staff may “impersonate” a representative in order to see what the rep would see in the Info Hub and perform tasks on their behalf. This may be useful if a member is having difficulty using the Info Hub, and you wish to view the Info Hub as they are seeing it to assist them.

NOTE: When staff impersonates the member, the staff member has the same rights granted to the member. If the member does NOT have an Info Hub account, the access level granted to staff is the default level of access configured under Setup > Users > Login Settings.

1. On the Individual's Profile tab, click the in the Contact Info section.

   

2. The Info Hub will open.

Add a Business/Organization to Lists/Committees

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1. Click the contact's Profile tab.

   

2. Click the pencil icon adjacent to Lists/Committees. A list of the lists/committees that are configured in your system will be displayed. Those lists/committees to which the contact already belongs will be select.
3. Click the check-box for those list/committees to which you wish to associate this contact.
4. Click Done.

NOTE: If you have a very long list of lists/committees, you can filter the list by selecting a Category.

Remove a Business/Organization from a List/Committee

1. On the Contact Profile tab, click the pencil icon adjacent to Lists/Committees from which you wish to remove the organization/individual.
2. Select Do Not Contact to maintain the organization/individual within the group, but prevent the system from sending emails to the associated email address OR
3. Click Remove from Group to completely remove from the group.

Add/Update a Business/Organization Categories

1. On the Contact Profile tab, click the pencil icon adjacent to Categories. A list of the categories that are configured in your system will be displayed. The categories to which the contact already belongs will be selected.

   

2. Deselect the check-box to remove the contact from a category.

   OR

3. Click the check-box for those categories to which you wish to associate this contact.
4. Click Done.

NOTE: You may also update business categories on the Web Content page.

Assign Staff to a Business/Organization

1. On the Contact Profile tab, click the icon adjacent to Assigned Staff.

   

2. On the Assigned Staff screen:

   • Select a Related Person from the drop-down list. All of your staff members will be displayed in the list. You may add additional related persons by clicking the icon.
   • Select a Relationship Type from the drop-down list. You may add additional relationships by clicking the icon.

3. Click Done.

Add a Parent Relationship to a Business/Organization

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If you have organizations that are connected to other organizations, you can configure the system to recognize these relationships. For Example, a Main Bank Branch may be parent to many other branches. A benefit in setting up a Parent/Child relationship is the ability to assign billing for a child organization to the Parent organization.

To assign a parent to a contact:

1. On the Contact Profile tab, click the icon adjacent to Parent Businesses.

   

2. On the Add Related Organization screen:

   

   • Type in the Parent name. If the parent organization exists in the database, the field will automatically populate. If the related organization does not exist in the database, you will first need to set it up as a contact prior to setting up the relationship.
   • Select the desired 'Relationship Type from the drop-down list, or click the icon to add a new relationship type. See Contact Relationship Types for information on setting up relationship types.

3. Click Done.

Once a parent relationship has been created, the system will automatically create a child relationship for the child contact.

NOTE: When creating a Parent/Child relationship, the parent will be available for selection when creating invoices for the child

Add a Child Relationship to a Business/Organization

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If you have organizations that are connected to other organizations, you can configure the system to recognize these relationships. For Example, a Main Bank Branch may be parent to many other branches. A benefit in setting up a Parent/Child relationship is the ability to assign billing for a child organization to the Parent organization.

To add a child to a contact:

1. On the Contact Profile tab, click the icon adjacent to Child Businesses.

   

2. On the Add Related Organization screen:
   • Type in the Related Organization name. If the related organization exists in the database, the field will automatically populate. If the related organization does not exist in the database, you will first need to set it up as a contact prior to setting up the relationship.

   • Select the desired Relationship Type from the drop-down list, or click the icon to add a new relationship type. See Contact Relationship Types for information on setting up relationship types.

3. Click Done.

Once a child relationship has been created, the system will automatically create a parent relationship for the parent contact.

Contact Relationship Types

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Contact relationships are used through-out the software to identify connections between organizations, individuals or even to your staff. For example, when working to on-board a new member, you may setup a relationship between that member and your on-boarding staff.

The system provides several relationship types, which are displayed for selection when you are working with your contacts.:

• Org to Org: This relationship type is used to relate two organizations. For Example: You may have a main Bank, related to multiple branches. This type of relationship is assigned in Related Organizations on an organization's Profile tab.
• Person to Person: This relationship type allows you to relate individuals. For Example: You may wish to assign an existing individual as an ambassador to a new individual contact. This type of relationship is assigned on the Related Individuals section on the individual contact Profile tab.
• Person to Org: This type of relationship is used to assign staff members to new organizations or contacts. You may assign this relationship on both the Organization and Individual profiles.

To create new relationship type:

1. Select Setup in the left-hand navigation panel.
2. Select Contact Relationship Types in the Miscellaneous section.

NOTE: Using the System Relationship Type location will automatically attach the child to the parent's membership. It will count as one membership with multiple records attached. The parent will remain the owner of the membership.

Add/Update Individual Professional Information

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1. On the contact's Profile tab, click the icon in the Professional section.
2. Entered desired professional information. NOTE: Options will vary dependent on your GrowthZone edition,
3. Click Done.

Update Additional Information for an Individual

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On an individual's More Info tab, you will be able to update custom fields, add/edit an individual's bio, and add internal notes.

Add/Update an Individual's Bio

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NOTE: An individual's bio is only visible when the individual belongs to a group that you have chosen to add to your public pages.

1. Select the individual's More Info tab.
2. In the Directory Info section, enter or edit the individual's Bio information.
3. Click Save.

Update Member Directory Information (More Info)

On the Member More Info tab, you can update the information that will be displayed in the directory on your web-site.

NOTE: The information displayed for this member will be driven by the Directory Listing Type included in their membership. You can view the directory listing type on the Web Content tab.

The following information can be viewed and/or updated on the More Info tab:

• Notes for internal use.
• Directory Info
  • Short Description - The short description will be displayed on the search page in your directory.
  • Description - This is a longer description displayed for the members individual page in your directory.
  • Key Words - Key words are used to search your directory.
  • Highlights (for Directory) - Additional description of the member displayed on the members individual page in your directory.
  • Established Date - You may include the date a business was established in your directory.
• Custom Fields - Custom Fields that you have previously associated to your businesses will automatically be displayed. Click the Manage Custom Fields button to add or remove additional custom fields.

Click Here for further information on creating custom fields.

View/Update a Real Estate Data - Realtor Edition Only

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Realtor specific data is displayed on the Realtor tab. This tab holds all of the real estate specific fields for both individual (agent) and organization (office) contacts. There are also three settings which enable/disable the data syncs to the currently supported integrations with other real estate systems.

Note: Designations are handled in the contact name area of the contact record like other GrowthZone editions but also includes a drop-down with the standard REALTOR designations to choose from. These also appear in the contact name area of the info hub. Licenses are handled in the Professional section on the profile tab of the contact record.

The Real Estate Edition supports multiple uses for the Account Number field on the contact record but the standard use is to have the contact’s NRDS ID be used in this spot. Additional uses could include having the MLS ID be used in this spot or another number. This should be covered during the data consult as it affects data being converted from the former AMS. Settings related to the account number can be found under Setup > Miscellaneous > Account and Membership Numbers. If you would like to use the GrowthZone calculator for new MLS numbers, it needs to be configured and enabled here.

Enable Contact Synchronization with NRDS

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On the Real Estate tab, each contact has a “Sync with NRDS” checkbox which needs to be ticked in order for the system to know to send that contact to NRDS. When enabled, GrowthZone will send updates to NAR’s NRDS whenever contact information is updated or entered new. The sync is nearly real time and updates should appear within a few minutes. NOTE: Un-ticking the box will not remove the contact’s data from NRDS, it will simply stop sending or receiving updates.

1. For the desired Contact, click the Real Estate tab.
2. Tick the Sync with NRDS check-box.

   

3. Click Save.

The NRDS integration syncs additions and changes to:

• Contact Information (Name, Address, Phone, Email, etc.)
• Designation & License Information
• Education Information (CoE)

Update a Business/Organization Directory Listing

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How a contact is displayed on your web-site can be configured and updated on theMore Info tab of a contacts page. You can maintain internal notes, fill in description of the contact, enter key words, and manage custom fields.

You can also manage a contacts directory listing and web content of the Web Content tab of the contacts page.

1. On the Web Content tab, click the Add Directory Listing button. NOTE: If a directory has already been configured for the contact, you may click the pencil icon in the actions column to edit that directory.

   

2. On the Add/Edit Directory Listing screen, configure the following (NOTE: The options that will be displayed for configuration will be dependent on your directory type listing configuration):

   • Directory - Select the desired directory from the drop-down list. This list will be populated with the directories that you have configure in your system.
   • List Level - Select the desired Directory Listing Type from the drop-down list. The list will be populated with the directory listing types you have configured in your system.
   • Alternative Display Name (Leave Blank if Same as Contact) - This option allows you to enter a name other than the contact name to be displayed on the web-site. You will leave this field blank if you wish to display the contact name that is in the database.
   • Short Description (Max length: 255 characters) - Enter a short description of this contact. This information may be displayed on the web-site when the contact is first displayed.
   • Description - This description is a more complete description of the contact which is displayed when the contact is selected on the web-page.
   • Keywords - Enter key words which can be used to search for this contact.
   • Categories - Enter the directory categories under which this contact will be listed.
   • Highlights (for Directory) - Enter highlights for this contact.
   • Images - You may add images for this directory.

3. Click Done.

NOTE: Key Words are important! See this article for further information: What’s an SEO Keyword? Why it Matters and How to Use It.

Add a Project to a Contact

Projects may be beneficial when you are managing a prospect, or during the new member on-boarding process. To add a project:

1. Select the desired contact.
2. Click the in the Projects section on the contact's General tab.

   

3. See Create a New Project for further instructions on creating the project.

Working with Contact Custom Fields

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Custom Fields are designed to give ultimate flexibility in managing your data. When adding a custom field, you will create a database field that is available for tracking additional desired information about the contact.

Add a Contact Custom Field

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1. In the Contact's record, click the More Info tab. Currently created custom fields will be displayed at the bottom of the page. You can close or expand sections by clicking the drop-down arrows on the right hand side of each section. If you have a large number of custom fields, you can enter text into the filter box to locate a particular field.

   

2. Click the Manage Custom Fields button.

   

3. Click the icon.

   

4. Configure the following:

   • Field Area - The field area will default to Business and should not be changed. This indicates that this custom field will be available as a contact field.
   • Name - Enter a name for the custom field. This will be used internally by the database.
   • Display Name - Enter a display name. This is the field that will be displayed on screens in your system, as well as on forms presented to the public.
   • Custom Field Data Type - Select the data type for the custom field.

   NOTE: Selecting Drop-down will allow you to setup a list of options, and one option may be chosen. Selecting Drop-down with fill-in will allow the user to fill in an option. Multi-choice would allow the user to select more than one option.

   • Usage/Behavior - (Optional/Advanced Option) Select the expected usage/behavior of this custom field. IN DEVELOPMENT.
   • Group/Section - (Optional) Select the desired group section of this custom field. The group/section indicates where the field will be displayed on the More Info tab. You can add additional groupings by clicking the icon.
   • Characters Allowed - This option would limit the number of characters that could be entered in a text box response. If you have selected a text box option (text or multi-text) you MUST enter in the number of characters allowed, and the value may not be 0.
   • Properties - Define the properties for the custom field:
     • Public - Select this check-box if you wish this field to be displayed for the public. For example, if you are creating a custom field for a membership application form, you will want to ensure this checkbox is selected.
     • Member Editable - (Advanced Option) Select this check-box if you want to allow members to view and edit this field in Info Hub. The Info Hub user must have the appropriate access level to edit the field.
     • Required - (Advanced Option) Select this check-box to make this field required.
     • Archived - (Advanced Option) If you no longer wish to use this custom field, select this check-box.

5. Click Done.

Manage Contact Communications

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All communications with a contact are logged on the contact's Communications tab.

Send Email to Contact

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On the contact's Communications tab, click the Send Email button.

See Send an Email for further instructions.

Log Notes/Phone Calls

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The GrowthZone software may be used as one location to keep track of all interactions with your contacts.

1. On the contact's Communications tab, click the Log Note button.

   

2. Select a Category from the drop-down. Categorizing your notes will make it easy for you to search and filter your notes. If needed click the to add a new category.
3. Enter the Date of the interaction with your contact. Date will default to the current date.
4. Select a Contact. This is the name of the person you interacted with. All individuals associated to the contact will be displayed in the drop-down.
5. Enter a Subject.
6. Enter Notes/Message.
7. If this note is relevant to a Project, begin typing the name of the project in the text box. Type ahead functionality will populate a list of your projects from which you cna select the desired project.
8. Select a Type from the drop-down. Types are a way by which you will be able to easily search and filter your notes.
9. If you wish to create a follow-up reminder, click the Create Follow Up Reminder check box.

   

   • Enter the Date by which the follow-up should occur.
   • Select the staff member to which you wish to assign this reminder from the Assigned To drop-down. All active staff members in your database will be displayed. When assigning a reminder to another staff member, they will be able to see their tasks by clicking into the task list in the header bar.
   • Select a Priority from the list.
   • Enter a Follow-up Name.
   • Enter a Follow-up Description.

10. (Optional) You may add files to the note by clicking the Attach Files button.
11. Click Done.

Contact Activity

There are many types of communication and activities that may be happening with a member/contact, which may involve various staff members. The activities tab provides a single place to quickly see a summary of all of these activities. The following categories of activity are displayed:

• Membership: New membership added, renewals, drops, reactivations, upgrades, downgrades, adjustments and deleted memberships. Additionally, a purchase activity will be logged when a new membership is purchased.
• Events: Event submissions, event registration deletions, event registrations, event cancellations,
• Sales Funnel: New sales opportunity and closed sales opportunity.
• Submissions: Web Content Submissions.

Manage an Individual Contact's Billing

On the contact's Billing tab, multiple billing functions may be performed.

Storing Credit Cards

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If your payment gateway is GrowthZone Pay or Authorize.Net, credit cards can easily be stored through the back-office for future use. NOTE: Members may also store credit cards through the Info Hub (See Store Credit Cards in Info Hub) or anytime they are paying an invoice on-line they may choose to save their card.

can easily store your members credit cards for future use.

1. On the contact's Billing tab, click the in the Stored Payment Profiles section.

   

   The Add Payment Profile dialog box will open.

   

2. Select a payment gateway Type from the drop down list.
3. Select the desired Payment Gateway.

   

4. Enter all required Card Information.
5. Click Done.

See Invoice Processing for Stored Payment Profiles for further details on how automated payment processing works.

NOTE: ACH Bank Account information may also be stored, but the member must enter the information. Staff can not store bank information through the back office. See Store Bank Account Profile in Info Hub for further information.

Applying Stored Credit Cards/Bank Accounts to recurring fees

If your member wishes, you can setup your system to automatically charge recurring fee items to a stored credit card or bank account.

1. On the contact's Billing tab, click the hyper-link for the item to which you wish to add a stored profile.

   

   The Edit Recurring Fee Item dialog box will be displayed.

   

2. Select the desired Payment Profile from the drop-down list.
3. Click Done.

NOTE: If a bank account or credit card is stored, when the invoice is generated for a recurring fee item, the credit card/bank account will be immediately charged.

View an Individual Contact Balance

The balance for an individual contact will be displayed in the Balances section of the contact's Billing tab. This section will also display any credits the contact currently has.

View an Individual Contact Recurring Fee Schedule

The recurring fee schedule for an individual contact may be viewed in the Billing Fees and Schedule section of the contact's Billing tab. Click Here for further information on setting up the recurring fees schedule.

Manage an Individual Contact's Invoices/Payments

Transaction History for an individual contact may be viewed and managed in the Billing History section of the contacts Billing tab. From this tab, you will be able to accept cash/check/credit card payments, create write-offs, download or email invoices.

Create an Invoice

1. On the Organization's Billing tab, click the Actions button.

   

2. Click Add Invoice.

   

3. Configure the following as required:
   • Invoice Number: The system will automatically assign an invoice number. If you wish to use your own sequence of invoice numbers, click the Auto-assigned link and assign the number.
   • Invoice Date: The current date will default. You may change this date if needed.
   • Term: Terms for the invoice will default to those you have configured in your General Finance Settings. You may select different terms or (when Select a Term is visible in the drop-down) click the to add a new term.
   • Due Date: The due date for the invoice is driven from the terms you have selected. For Example: If you have selected Due on Receipt the due date would be the current date. If you wish a specific due date, enter the date or click the calendar to select a date.
   • PO #: This is an optional field which may be entered when the invoice is created, or afterwards.
   • Purchase Date: Optional, default to the current date. If you wish a specific purchase date, enter the date or click the calendar to select a date.
   • Payment Gateway: This option is only displayed if you have checked the Advanced Options check-box. Select the payment gateway to be used to process credit card payments for this invoice. If Advanced Options are not enabled, the system will use the default template you selected in General Finance Settings.
   • Customer: The customer field will be populated with the name of the organization or individual you are working with.
   • Contact: Select the contact to whom this invoice should be delivered from the drop-down. All related contacts of the organization will be available for selection.
   • Address: Select the address to be used to deliver this invoice. If no addresses are available, or you wish to add a new address, click the to add a new address.
   • Email: Select the email address to be used to deliver this invoice. If no email address is available, or you wish to add a new email address, click the to add a new email address.
   • Message: (Optional) Enter a message to be displayed on the invoice.
   • Internal Memo: (Optional) Enter any notes you wish to view internally in regards to this invoice.
   • Invoice Template: The invoice template settings is only displayed if you have enabled Advanced Options. You may select a new invoice template if desired. If you do not enable the Advanced options, the system will use the template you have set as default in the General Finance Settings.
   • Mark to Print: Select this option if the invoice is to be printed and mailed for delivery.
   • Mark to Email: Select this option if the invoice is to be emailed for delivery.
   • Balance: The balance will be populated once you have selected the items to be included on this invoice.
   • Item: Select the goods/service to be billed for on this invoice. All goods/services you created under Setup > Goods/Services will be available in the list.
   • Description: The description of the goods/service is automatically populated with the description entered when the goods/service was configured. You may over-ride if needed.
   • Qty: Enter the quantity of the item purchased.
   • Price: The price will default to the price entered when the goods/service was configured. You may over-ride the price if needed.
   • Tax: If the good/service you have selected is taxable, the system will automatically calculate the appropriate tax. NOTE: The tax calculation occurs after the invoice has been saved, and is not displayed while you are creating the invoice.
   • Shipping N/A
   • Disc: To add a discount to this invoice, click the Disc link. NOTE: Discounts may only be added to an invoice when the invoice is first created.

   

   Select the Discount you wish to apply. If you have no discounts created, or wish to add a new discount, click the to add a new discount.

   Enter a Description. The description will default to the description entered when the discount was first created, but you may over-ride it.

   Enter an Expiration Date for this discount. If this is a recurring goods/service, the discount will only be applied through the expiration date.

   Enter a Discount Amount. This is the dollar value that will be deducted from the item prices. This field will be automatically populated by the discount amount associated to the discount you have selected, but you may over-ride it.

   OR

   Enter a Discount Percent. This is the percentage by which you will reduce the goods/service price. This field will be automatically populated by the discount percent associated to the discount you have selected, but you may over-ride it.

   Click Done

4. Click Done.

Accepting Payments

Accepting Check Payments

1. On the Organization's Billing tab, click the drop-down arrow on the Actions button for the invoice you want to pay. iscount
2. Click Enter Check Payment.

   

3. Enter the following:

   • Payment From - This will automatically be populated with the name associated to the invoice.
   • Payment Date - The date will default to the current date, and may be changed.
   • Check Number - Enter the check number as a reference number.
   • Amount - Enter the amount of the check.
   • If multiple invoices are displayed, select the invoice(s) to which you wish to apply this payment.

   NOTE: If the organization wishes to pay for related contacts invoices, click Advanced Options. The Display Related Contacts Invoices setting will be displayed. Enable this check-box to include invoices from related contacts in the list.

4. Click Done.

Accept a Credit Card Payment

1. Click the drop-down arrow on the Actions button for the invoice you want to pay.
2. Click Enter Credit Card.
3. Enter the following information:

   • Payment From - This will display the member the invoice was sent to. You may change this if necessary.
   • Stored Payment Methods If a credit card has been stored for this member, you will be able to select this payment from the list.
   • Card Information - Select the appropriate Payment Gateway.
   • Enter Card Information - Enter the required credit card information fields.
   • Store Payment Info For Future - if the member wishes you to do so, you may click this check-box to store this credit card number for future use.
   • Amount - enter the amount to process in this transaction. The amount due on the invoice will be displayed by default, but you may change this.
   • If multiple invoices are displayed, select the invoice to which this payment is to be applied.

   NOTE: If the organization wishes to pay for related contacts invoices, click Advanced Options. The Display Related Contacts Invoices setting will be displayed. Enable this check-box to include invoices from related contacts in the list.

4. Click Done to process the credit card payment.

Create A Write-off

1. Select Billing in the Navigation Panel.
2. Click the Invoices tab. Customize the list to display only unpaid invoices to make it easier to locate the invoice you wish to write-off.
3. Click the Create Write Off icon in the Actions column.

   

4. Configure the following as necessary:

   • Write Off Date - The date will default to the current date.
   • Notes - This field is for internal use and is a required field.
   • Purchase Details - This field displays the invoice details, and may not be edited.
   • Write Off Items - This field displays the fee items on the invoice, and the associated account. The Write Off Amount will be populated with the original amount on the invoice.

5. Click Done to complete the write-off.

Create a Refund

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1. On the Contact's Billing tab, click the down arrow in the Actions column for the payment that you wish to refund.

   

2. Click Create Refund.

   

3. Enter Notes.
4. The amount of the payment is automatically displayed as the Refund Amount. If you wish to give a partial refund, you may over-write the Refund Amount. NOTE: If the payment has already been refunded, the Refund Amount will display 0.
5. Click Done.

NOTE: You may also create refunds within the Billing module. Click Here for more information.

Print an Individual Statement

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You can print a statement for an individual member from the member's Billing tab.

1. Click the Actions button.

   

Contact Engagement

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The Engagement tab, is designed to give your staff a comprehensive and visual overview of some of the key activities of your members. We understand that it is critical that your members feel they are receiving value for their membership. The Engagement tab helps you to show your members a clear picture of what points of value they are taking advantage of with their membership. The information on this tab also gives you details to help your members see where there may be benefits available to them that they are not leveraging. NOTE: The dates of engagement can either be a Rolling Year or Current Year. This change can be made under Setup, see Contact Engagement Report Settings for more information.

The Engagement tab is divided into several sections:

• Memberships: This section will provide information about the contact's membership status, membership type, primary contact, expiration and the start date of the membership. If the contact has multiple memberships, all will be displayed.

• The Directories section, displays what information the member has populated within your on-line directory, and provides an indication of whether the member is taking full advantage of opportunities for exposure. If no directories are assigned, No directories assigned/applicable will be displayed.

• The Member Contacts/Activity section shows graphically how frequently your members are logging into the InfoHub, which provides you with an understanding of whether this member is taking advantage of the InfoHub resource. If you are looking at an organization engagement tab, this shows member logins for all contacts under the membership by month. If you are looking at an individual contact tab, this will display history of that individual contact's logins.

• Billing will display any open balances for the contact. NOTE: This section will only be displayed if the contact has an open balance.

• The Communications section, shows you graphically your communications with this member.

• The Events section provides a metric of the number of event registration for each month, in the selected date range, as well as event registration comparison, year over year. By dwelling your mouse over the graph, you can see further count of event registrations.

Clicking the numbered links for Total Event Registrations in date range, Sponsorships in date range or Exhibited in date range will display the associated details.

• The Web Content section displays a list of web content opportunities, and the number of content items this member has submitted. The numbered links may be clicked to view a list of the web content items submitted. NOTE: This section will only be displayed if you have purchased the Web Content module.

• The Continuing Education section provides a list of all continuing education/certification programs this member has completed and/or those that are in progress. NOTE: This section will only be displayed if you have purchased the Continuing Education module.

To keep your members up to date, you can easily download the information or send them an email. Click the Actions button to select Download Report or Email Report.

Contact Engagement Report Settings

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By completing some initial setup under Setup > Contact Engagement Report Settings you can configure the date range for statistics displayed on the report, as well as Introductory Text/Images, as well as add a list of the additional actions or initiatives you provide for your members.

Click Setup in the left-hand navigation panel.

1. Click Contact Engagement Report Settings in the Miscellaneoussection.

1. Choose the desired Date Range to be used for the statistics on the Engagement tab. You can select a Rolling Year or Current Year.
2. Enter Optional Intro Text and/or Images you wish to include on the Engagement tab. This is displayed on the tab, and, most importantly, is included on printed/emailed reports to serve as a nice introduction for your members to the engagement report.
3. Enter Other Activities Provided as a Benefit. This will be displayed on the tab, and, most importantly, is included on printed/emailed reports to provide your members with additional details of the benefits you provide to them.
4. Click Save.

Contact Management Reports

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A variety of reports are available for managing and analyzing your contacts. See Contact Management Reports.